Soft Services Lead

7 days ago

Cape Town, South Africa IT STAFFING Full time

**_Requirements:_**

Minimum Grade 12.
- Facilities Management Diploma will be advantageous.
- Minimum of 3 years experience in a similar environment.
- Sound knowledge of canteen and catering management.
- Strong understanding of Health & Safety Principles.
- Sound IT Literacy skills.
- Strong people management skills.
- Sound organisational and influencing skills.
- Attention to detail orientated.
- Ability to deal with staff at all levels across departmental and organisational structures.
- Report writing abilities.
- Ability to manage budgets.
- Proven time management skills.
- Ability to analyse problems and to implement solutions.
- Excellent team working and team motivational skills.
- Conflict resolution.
**_
Responsibilities:_**
- Responsibility for the Soft Facilities Management across the following departments; canteen, waste, cleaning, hygiene, pest control, landscaping.
- Line management responsibilities will include; Leading, coaching, developing and mentoring of Duty Managers and teams across these divisions.
- Strategic planning and innovation development to enhance services across service lines.
- Delivery of all client and contractor KPI and SLA targets.
- Management of operational budgets.
- Management of delivery of sub-contractor activity including planned schedules, health and safety and quality of works.
- Ensure compliance with Health & Safety legislation and site procedures are implemented and operated to.
- Liaison with client and development of a positive relationship.
- Responsible for own administration.
- Ensuring job requests are dealt with in accordance with the priority listings which include reactive and pre planned works.
- Be responsible for all budgets within remit whilst maintaining agreed rosters, staff holidays, sickness records, stock management.
- Ensure the overall effectiveness and efficiency of the various teams.
- Drive a one team culture across all colleagues on site while enhancing positive guest interactions for all customers on site
- Manage recruitment and selection of new staff and be responsible for administering the Companys disciplinary procedures through working with the Duty Managers to deliver.
- Manage development plans for Duty Managers and Supervisors on site to ensure succession planning and training plans are delivered
- Co-ordinating events and attendance on site for all events.

  • B2b Notification Agent

    5 days ago

    Cape Town, South Africa BeMySocial Full time

    Position: Fully Remote B2B Notification Agent (Soft Sales) Company: leedle.co Location: Remote **About leedle.co**: Leedle.co is an emerging platform that serves as an intersection for marketing agencies, freelancers, and service businesses in the UK. We offer a unique space where professionals can list themselves in our directory for free and discover...

  • Service Excellence Coach

    1 week ago

    Cape Town, South Africa LekkeSlaap Full time

    🎓 Design & deliver engaging soft-skills, communication and customer-service training 🔁 Continuously refresh training content and coaching plans 🧾 Lead the Ops QA team (coach development, calibration, and quality standards) 📊 Analyse customer communication trends and implement solutions to improve clarity, tone and efficiency ✌🏻 Report...

  • Service Excellence Coach

    5 days ago

    Cape Town, Western Cape, South Africa LekkeSlaap Full time R250 000 - R400 000 per year

    Design & deliver engaging soft-skills, communication and customer-service training Continuously refresh training content and coaching plans Lead the Ops QA team (coach development, calibration, and quality standards) Analyse customer communication trends and implement solutions to improve clarity, tone and efficiency Report directly to the COO V&A...

  • Training Team Lead

    2 weeks ago

    Cape Town, South Africa Exl Full time

    Lead Assistant Manager – Training – Capability Development Short Description for Internal Candidates: This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying domain learning. She / He will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis,...

  • Work Readiness Programme

    23 hours ago

    Cape Town, South Africa Afrika Tikkun Services Full time

    **Description**: A work readiness programme is a **training framework that covers the attitudes, behaviours, soft skills and professional skills a learner needs to know before entering their new job**. It is a set of skills necessary for a graduate to do their job, from soft skills like communication and teamwork to independent living skills like time and...

  • Customer Service/Sales Advisor

    1 week ago

    Cape Town, Western Cape, South Africa ATM Full time R96 000 - R120 000 per year

    Position: Inbound Sales (Soft-Sales) AgentLocation: On-siteSalary: R8,000 – R10,000 per month (No commission — your salary is guaranteed and stable)Schedule: Monday to Sunday (USA hours/shifts)About the RoleWe are seeking energetic, service-driven Inbound Sales Agents to join our growing team. This role focuses on soft-sales, driving revenue through...

  • Lead Assistant Manager

    1 week ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client based in Cape Town is looking for a Lead Assistant Manager to join their growing department Essential Functions Identify the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provide a competitive edge Train need analysis, researching, designing and developing...

  • Desktop Support Technician

    3 weeks ago

    Cape Town, South Africa Ae Soft (Aess) Full time

    Job Summary The IT Desktop Support Technician is responsible for providing technical support and assistance to end-users across our customers. This role ensures the smooth operation of hardware, software, and networking systems by troubleshooting and resolving IT-related issues in a timely manner. Key Responsibilities Provide first-line technical support to...

  • Customer Service Team Manager

    1 week ago

    Northern Suburbs, Western Cape, South Africa Tenacity Financial Services Full time R250 000 - R450 000 per year

    To manage and oversee the smooth functioning of a team of Customer Service Agents in order to achieve service levels, positive customer experiences and to build and maintain an integrated and balanced people management approach.Manage daily operations:Supervise, lead and performance manage a team of agentsDrive and manage client service objectives and...

  • Bilingual Back Office Lead

    2 weeks ago

    Cape Town, South Africa Lead Capital Group Full time

    A dynamic financial services firm in Cape Town is seeking a Back Office Administrator to ensure positive customer interactions. The role involves managing customer inquiries, administrative duties, and maintaining records. Ideal candidates have at least 2 years in a Call Center and 3 years in customer service. Fluency in English and Spanish is required,...