Production Support Analyst

3 days ago


Durban, South Africa TLT Appointing Full time

Company Description
About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search

**Job Description**:

- Effective alignment of IT system functionality to business value drivers
- Through interaction and collaboration with Business users, to resolve production requests & incidents.
- Analyze incident reports to determine underlying causes of issues and to determine ways in which to proactively prevent their reoccurrence (User training, system enhancements, process reengineering etc.).
- Clearly document resolutions to recurring issues
- Understand business processes/workflow and system integration.
- Clearly understand the system job schedules and the interdependencies between them.
- Collaborate closely with developers, BA’s and DBA’s to determine and specify the best fit solution in line with current technology and architecture best practices.
- Roll-out of system enhancements and fixes to UAT, Production following all prescribed IT processes.
- Participate in knowledge transfer to ensure better grasp of the product and domain for both yourself and the team.

Qualifications**
Education**:

- Matric and preferably BComm in Information Systems or other high-quality tertiary education certificate, diploma or degree
**Experience**:

- Minimum of 2 years of relevant experience pertaining to support and analysis, development or testing in an IT software development environment

Additional Information
All your information will be kept confidential according to EEO guidelines.



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