IT Internship

**Job Title**:IT Services Intern

**Department**:Technology Division

**Company**: TMT Services and Supplies (Pty) Ltd

**Location**:Head Office (Century City)

**Job Type**:Fixed term ( 2 months)

**Position overview**

We are seeking a self-motivated and detail-oriented Junior IT Systems Technician to join our IT team.

**Key Responsibilities**:
**Helpdesk Support**:The duties shall include but not be limited to:

- Serve as the first point of contact for IT-related issues, responding to and resolving helpdesk tickets in a timely manner. Provide remote and on-site support as needed.

**Technical Support**:The duties shall include but not be limited to:

- Provide first-line support for hardware and software issues, including troubleshooting and resolving problems for end-users.

**System Maintenance**:The duties shall include but not be limited to:

- Assist with the installation, configuration, and maintenance of workstations, and network equipment.

**Documentation**:The duties shall include but not be limited to:

- Maintain accurate documentation of system configurations, updates, and issues.

**User Management**:The duties shall include but not be limited to:

- Assist with user account creation, modification, and deletion, as well as managing access permissions.

**Software Updates**:The duties shall include but not be limited to:

- Ensure that all software and systems are up to date with the latest patches and updates.

**Inventory Management**:The duties shall include but not be limited to:

- Assist in managing IT inventory, including hardware and software assets.

**Customer Service**:The duties shall include but not be limited to:

- Provide excellent customer service and communication to all users, ensuring a positive experience.

**Learning and Development**:The duties shall include but not be limited to:

- Continuously improve technical skills and knowledge through training and on-the-job experience.

**Education and Experience**
- **Education**: Matric / NQF equivalent & Tertiary qualification in Information Technology or similar.
- **Experience**:1-2 years of experience in IT support or a related role is preferred but not required.
- **Certifications**:CompTIA A+ or similar certifications are a plus but not required.

**Additional Requirements**
- Environment: Office environment with occasional requirements to work outside regular hours for maintenance or emergencies.
- Physical Requirements: Ability to lift and move IT equipment as needed.
- Must have a divers license

**Skills and Competencies**
- Technical Skills: Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and networking concepts.
- Problem-Solving: Strong analytical and problem-solving skills with a keen attention to detail.
- Strong attention to detail and essential accuracy when working.
- Good communication skills for interacting with team members, and other stakeholders.
- Ability to work effectively both independently and as part of a team.
- Be patient, tactful, diplomatic, and approachable.
- Demonstration of customer service orientation.

**About TMT**:
A guiding principle of our business is to build technology that essentially makes a difference. We are a South African company that has been in operation since 2002 with a rich history in servicing the Road Safety Enforcement, Public Transport and Safety & Security sectors.

We strive to bring together the latest technology with our industry experts to develop better, more efficient mobility experiences, and to quickly gain a deep understanding of the local mobility challenges our customers face and develop technological solutions that address the needs of both our customers and the citizens they serve.

**Job Type**: Temporary
Contract length: 12 months

License/Certification:

- CompTIA A+ or similar certifications (preferred)
- drivers license (required)

Work Location: In person

Application Deadline: 2025/07/14