Workplace Incident Management Investigator

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**Job Summary**:
The Workplace Incident Management (WIM) Investigator is responsible for investigating reports of workplace violence and building partnerships across Europe, the Middle East, and Africa (EMEA). The EMEA WIM Investigator is part of the Corporate Investigations team and focuses on investigating incidents including threats of violence, both internal and external, inappropriate communications, assault, and other incidents of workplace violence.

**Essential Functions**:

- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- A Conduct interviews of victims, witnesses, and persons of interest utilizing established interviewing techniques and skills specific to corporate investigations.
- Conduct investigations related to threats originating from external sources outside the company, and internal incidents and issues such workplace violence or threats of violence or suicide.
- Possess highly developed written and verbal communication skills, clear and precise writing skills, and effective interpersonal skills.
- Build collaborative cross-functional partnerships within Security groups, Human Resources, Employee Relations, and Legal teams, leading training, and awareness sessions to focus on incident prevention, not just incident response.
- Organize, prioritize, and investigate multiple incidents, as part of a caseload, with overlapping deadlines and client-imposed priorities.
- Participate in training and mentoring opportunities.
- Collect, document, and preserve video, still images, documents, and other materials connected to an investigation and maintain it as part of the investigation's workflow and case adjudication process.
- Use a structured investigative workflow and case management system to track and close investigations and analyze trends and patterns in order to identify causation, mitigate loss, and change processes to prevent future incidents.
- Analyze CCTV video, access control systems and other data collection capabilities, in response to incidents in order to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved.
- Conduct and manage investigations using both automated and manual tools, such as Adobe Photoshop, Adobe Acrobat DC, Adobe Lightroom, Adobe Bridge, Microsoft Word, Lenel, Amazon Chime, Microsoft Outlook, and a cloud-based case management system.
- Pass a background investigation.
- Compile and publish case management metrics.
- All other duties, as assigned.

**Education, Experience, and Certifications**:
**Competencies**:

- Demonstrated ability to empathize and verbally connect with people during both stressful and non-stressful situations, while facilitating the accurate recollection of conversations, interactions and observations using non-threatening, non-coercive questioning, and open-ended conversation.
- Familiarity with professional threat assessment organizations including the Association of European Threat Assessment Professionals (AETAP) (preferred)
- Have prior experience in conducting in-depth and complex corporate, product, and/or vendor investigations.
- Be willing to learn new methods and approaches to seemingly familiar problems/situations.
- Have familiarity and experience with the investigation of workplace violence cases/issues/incidents utilizing structured professional judgment tools (preferred)
- Have experience using the P.E.A.C.E. interview method or familiarity with the process (Preferred, but not required).
- Understand GDPR and conducting investigations involving personnel within GDPR landscape.
- Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information related to security enforcement. Includes giving assignments and/or directions to co-workers or assistants.
- Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
- Interpersonal Temperament: Must be adaptable to performing under considerable stress when confronted with an urgent or emergency.
- Technical Skills: Requires ability to utilize skills relating to computers and electronic devices and grasp related processes; ability to operate and activate computer as it relates to job related functions.

**Working Conditions**:
With or without reasonable accommodation