Azure Site Reliability Team Lead

**WHAT WE DO**

We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we're looking for Lulas who love to make a difference to join our team and change the game.

**WHY WE DO IT**

We care about our family, our work, our community, our country.

We're passionate about EMPOWERING EVERY SME TO SUCCEED.

And to do it, we're BUILDING THE NEXT GENERATION OF FINTECH PRODUCTS TO HELP SMES MAKE CASH FLOW.

Why? Because the more businesses that succeed, the more jobs, money, and opportunities for all South Africans - including Y.O.U.

So get curious.

Rise to the challenge.

Don't settle for average.

Shoot for amazing.

We're here to change the game, the norm, the world,

Because when we change something for the better, we change ourselves too.

You are.

We are.

Lula

**OUR VALUES**

**Collaborative **_- we're a clan and work together as a team, always towards a common goal_

**Committed**_ - we're accountable and follow through no matter the challenge_

**Curious **_- we look for better ways to do things and make a positive difference_

**Connected**_ - we stay close to, learn from and look to understand each other and our customers_

**Compassionate**_ - we go out of our way to care about our colleagues, our customers and our community_

**OVERALL PURPOSE**

Responsibilities will include:

- Provide strong leadership to the site reliability team by setting clear goals, monitoring performance, and conducting regular coaching and feedback sessions.
- Foster a collaborative and positive work environment that promotes teamwork, knowledge sharing, and continuous improvement.
- Monitor Azure alerts and respond to incidents, including participation in root cause analysis and developing remediation plans
- Monitor and analyse performance and usage metrics to identify areas for improved alerting, platform optimisation and reliability
- Partner with our internal Developers and DevOps teams to build, monitor and manage highly available, reliable, scalable and resilient architectures on Azure
- Develop and maintain automation scripts and tools to streamline deployment and management of Azure services
- Participate in on-call rotation to provide 24/7 support for critical systems

**THE COMPETENCIES WE'RE AFTER**
- Strong written and verbal communication skills
- Ability to communicate complex technical concepts to non-technical stakeholders
- Ability to work independently and as part of a team
- A proactive, collaborative and high attention to detail approach to issues
- A quick and hungry learner
- Highly credible and trustworthy with an open and honest approach
- Strong planning skills and ability to prioritise
- Adaptable and flexible with resilience to change and ambiguity
- Ability to mentor and grow others

**THE SKILLS AND EXPERIENCE WE'RE LOOKING FOR**
- Matric certificate or equivalent
- 5+ years of experience in monitoring and maintaining Azure infrastructure and platforms
- 1+ years of experience in a leadership or supervisory position
- Strong understanding of Azure services such as Web Applications, Functions and Application Gateways
- Experience with automation tools such as PowerShell, Azure CLI and ARM templates
- Experience with monitoring and logging tools such as Azure Monitor, Log Analytics, Application Insights and Logic Apps
- Strong troubleshooting and problem-solving skills
- Excellent communication and collaboration skills to work with cross-functional teams
- Azure certification(s) preferred, such as Azure Administrator Associate or Azure Security Engineer Associate
- Familiarity with DevOps practices and tools such as Azure DevOps
- Experience with Jira, OpsGenie and PRTG beneficial