Campus Head

Division Tertiary

Business Unit Capsicum Culinary Studio

Minimum experience Mid-Senior

Company primary industry Hospitality

Job functional area Other

**LOCATION**:
Cape Town Campus

**OVERALL PURPOSE OF THIS JOB**:
To ensure the professional general management and excellent performance of Capsicum Culinary Studio and IIE School of Hospitality & Service Management in terms of its facilities, staff, growth of the business (sales), overall finances and student service delivery.

**KEY RESULT AREAS**:
**Implement the national sales strategy and achieve Campus sales targets for CCS and IIE HSM**
- Coordinate and manage the implementation of the Schools Marketing & sales strategy for the Campus to receive enquiries for the Campus
- Coordinate and Manage the enquiry management system in conduction with the sales team
- Coordinate and manage various events at the campus to generate exposure and enquiries for the campus.
- To make sure that the sales process is being followed at the Campus.
- Maintenance of enrolment database spreadsheet process.
- Management of sales in terms of converting enquiries to sales.
- Accepting and receipting of Application Fees and Course Deposits.
- Managing, training and motivating sales team to achieve their sales targets.
- Identifying opportunities for extra revenue / new business generation

**Effective management of cost control of Campus financials, as well as Debtors management - to ensure profitability and sustainability**
- Maintain financial policies and processes with in the campus.
- Manage the Campus as profitable as possible.
- Manage the financial targets for the Campus.
- Report on any variances from the financials on a monthly basis
- Monthly income and expenditure management.
- Budget Control.
- Petty Cash Control and Banking as per process.
- Credit Card Control.
- Management of all Campus costs.
- Ensure effective debtors management and bad debt collection.
- Ingredients orders according to budget allocation.
- City & Guilds Exam registration.
- Assets management and control.

**Management of System Administration and facilities in and around the campus**
- Ensure that facilities are neat and all areas maintained and in a workable condition and according to Health and Safety Regulations.
- Meeting and negotiating with external suppliers and industry partners.

**To comply with accrediting bodies and have a high standard of quality and excellence**
- Quality control with lesson plans and evaluations.
- Adhere to the Academic Calendar and study schedules as provided by the Academic Department
- Ensure that all POE’s and POA’s are updated as per schedules in accordance to the City & Guilds Centre and QCTO Guide.
- Managing and monitoring all audits.
- Evaluation of Lecturers in order to improve the quality of education rendered.
- Managing and monitoring Learner Master Spreadsheets.
- Ensure Campus staff, students and equipment comply with Health and Safety regulations.
- Managing and monitoring of industry placement handbook for industry placements.
- Comply with monthly stock control (equipment and ingredients) procedures.
- Ensure that all cancellation processes are being followed to minimize the risk to the company.

**Manage performance of Campus staff**
- Review and update staff’s goal setting a regular basis.
- Conduct performance coaching by monthly
- Identify training needs and address.
- Monitor the performance of the staff against goal setting.
- Ensure that a working environment is created which promotes high levels of performance and addresses under-performance.

**Ensure the Company/Campus Social Responsibility initiatives are supported**
- Ensure Campus (Staff and students) participate in community projects & CSI initiatives and others
- Ensure the Campus participates in the Capsicum and IIE HSM wellness initiatives monthly

**Implement Customer Relationship Management Strategy at the campus**
- Drive an atmosphere of a customer centric environment at the campus with both staff, students, parents, industry and suppliers
- Receive customer feedback through various interactions eg. group students discussions, parent meetings, industry visits
- Act quickly and timelessly to any student complaints
- Create an active student life experience for students on campus

**QUALIFICATION REQUIREMENTS**:

- 3-year qualification in Business or Hospitality Management / Sales & Marketing.
- Post-Graduate in Hospitality Management advantageous.

**_ COMPETENCIES REQUIRED:_**
- Problem solving
- Business Acumen
- Conflict Management
- Time management
- Leadership
- Advanced communication skills
- Ability to Deal with Changes Effectively
- Interpersonal skills

**_ EXPERIENCE REQUIREMENTS:_**
- At least 3 - 5 years’ experience in branch management activities.