Site IT Services T1-ii

The role has operational accountability for all local site IT services across 3 cross-segment sites in South Africa. At a site level, they will be responsible for the maintenance & continuous improvement of the infrastructure environment, the delivery of on-site user support & the deployment of infrastructure projects. An important part of the role is to be a key link between central infrastructure teams and the local sites.

This job will give you the opportunity to:

- Drive service improvements at multiple Mars sites
- Work in a diverse cross-segment team covering 50+ sites
- Work closely with the business
- Manage a wide range of technologies
- Build skills in service management, vendor management & budget management
- Develop key leadership competencies such as motivating others, customer focus and stakeholders management
- Interact with a wide variety of teams within Mars IS
- Develop and practice project management skills
- Train for professional certification (ITIL)

**What are we looking for?**:
You hold an IT-related degree (or a degree with a large IT component) or have 1-2+ years’ experience in IT service management, IT project management, or similar.

**What will be your key responsibilities?**:

- Ensuring our managed service delivers a highly responsive infrastructure support service to our associates. This includes local site support of PCs, mobile devices & video conferencing.
- Ensuring all locally hosted infrastructure components (such as site servers, LAN, computer room, business partner links & backups) are supported & maintained within agreed SLAs by our service providers.
- Ensuring business disruption is minimized, appropriate communication is done and change is delivered within budget and on time.
- Planning & managing hardware replacement cycles (servers, PCs, etc.) & related budgets.
- Working closely with the local IT business partnership manager, in order to understand local business needs, agree on activities we can deliver, share information about upcoming changes, etc.
- Tracking & reporting on the service status at the site(s).
- Identifying opportunities for infrastructure/service improvements projects at the site(s) & maintaining clear action plans.
- Managing local infrastructure project activity for the site(s).
- Drive End User Digital Behaviour change by acting as a Digital Ambassador.
- Support the Segment Digital Technology business partners in driving the business DT strategy

**Skills required**
- ** Excellent Customer Focus** - dedicated to meet expectations and requirements of customers; establishes and maintains effective relationships
- ** Excellent Communication** **Skills** - ability to interact with a variety of teams & management levels in a multi-cultural environment
- ** A strong drive for results** - consistently achieves targets & continually strives for improvement
- ** Good Analytical skills** - critical thinking, attention to detail and problem solving
- ** Effective planning** and priority setting
- Proven ability to quickly pick up new **functional and technical knowledge**
- Ability to effectively **deal with change** and recognize opportunities
- Fluent English, written and spoken

**What can you expect from Mars?**:

- Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
- Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry-competitive salary and benefits package, including a company bonus.