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Sales and Customer Service Manager

2 weeks ago

Cape Town, South Africa Continuum Personnel Services Full time

**Overview**:
**Responsibilities**:
**Sales Management**:

- Develop and implement strategic sales plans to achieve company targets.
- Lead the sales team to drive revenue growth and meet or exceed sales quotas.
- Identify new business opportunities and markets for expansion.
- Build and maintain strong relationships with key clients and partners.
- Analyze sales data and trends to identify areas for improvement.

**Customer Service Management**:

- Oversee the customer service team to ensure high-quality service delivery.
- Establish customer service standards and procedures to enhance customer satisfaction.
- Resolve escalated customer issues in a timely and effective manner.
- Monitor customer feedback and implement improvements as necessary.
- Train and develop customer service staff to maintain high performance levels.

**Team Leadership**:

- Provide leadership, guidance, and mentorship to the sales and customer service teams.
- Set clear performance expectations and provide regular feedback to team members.
- Foster a positive and collaborative work environment that encourages teamwork and innovation.
- Conduct regular performance evaluations and implement performance improvement plans as needed.
- Recruit, onboard, and train new team members as required

**Cross-functional Collaboration**:

- Collaborate with other departments such as marketing and operations to align sales and customer service efforts with overall company objectives.
- Communicate effectively with internal stakeholders to ensure alignment and coordination across teams.
- Participate in cross-functional projects and initiatives to drive business growth and improve customer experience.

**Education**:

- Bachelors (required)

**Experience**:

- Management: 3 years (required)

Ability to Commute:

- Cape Town, Western Cape (required)

Ability to Relocate:

- Cape Town, Western Cape: Relocate before starting work (required)