IT Administrator

**Job Advert Summary**:
**Purpose of the position**:
**Minimum Requirements**:

- 2-3 years’ experience is desirable
- Basic desktop support experience essential
- Working knowledge of routers, access points and desktops
- N+ Certification preferred
- Clear criminal record

**Duties and Responsibilities**:
**Desktop support**

- Install, update, and configure computers and tablets
- Software installations
- Troubleshoot, diagnose, and resolve problems relating to hardware and software
- Setup of mobile devices and new laptops/desktop computers on an Azure domain and routine maintenance of computer hardware and software Supporting of Windows & Apple Mac computers
- End-user support to staff within the region
- Telephonic support to staff at branches in the region
- Assists in providing network and remote connectivity hardware/software support using Teamviewer
- Logging of all support calls and escalations to head office
- Perform hardware diagnostics and repairs on laptops and desktops

**Network support**

- Establishes and maintains user accounts, and profiles
- Troubleshoot site connectivity and VOIP system
- Reporting faults to the service provider, following through, and resolution
- Monitor and support router on various carries: Fibre, Microwave, LTE
- Configure and support wireless network
- Printer installation, setup, and support
- Basic Microsoft Office 365 knowledge