Operator

**Generating and providing System Codes and Exercising Remote access control**
- Update system with relevant information required for issuing codes
- Confirm and verify the information received from the applicable stakeholders and complete the relevant security

checks prior to issuing codes.
- Responsible for generating and providing system codes and exercising remote access control of allocated assets.
- Assist with Adhoc duties as requested by the Supervisor or Line Manager

**Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences**
- Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate

escalation processes
- Actively check that the systems are updating regularly and working at the required operating level
- Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes

or emergency procedures.
- Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon

procedures
- Escalate any faults with the alarms and provide a status report to the applicable party

**Administer and Maintain the Relevant Database and Registers On Security Systems**
- Record all transgressions and faults, update and maintain records and generate the required reports
- Maintain and update all necessary registers (i.e OB)

**Build and Maintain Internal and External stakeholder relationships**
- Build and maintain effective working relationships with all internal and external stakeholders.
- Escalate any system failures immediately to the relevant party
- Assist with incoming queries from stakeholders
- Escalate all identified transgressions at centres to the Supervisor
- Continuously liaise with centres regarding access control and alarm events

**Applicable for Operators Sitting in the PMC**
- Control and link the relevant permissions to the ATM Custodian Profiles on the system
- Verify that allocated vehicles are visible and tracking on the monitoring system
- Monitor and track that SBV Fleet is following the planned route, and adhering to scheduled service points and times

on the system and report any non-responsive fleet to the centre
- Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process
- Communicate with Senior Management in the event of an emergency
- Gather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation
- Maintain the OTC System on an Adhoc basis in the absence of the Device Administrator
- Send an updated report to the Device Administrator informing them of the new sites loaded

**Applicable for Operators Sitting in the COR**
- Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
- Assist the Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries
- Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the

Shift Supervisor
- **Internal**
- 3 Years’s work experience operating, administering or monitoring access control systems e.g. CCTV, should

the applicant have a Grade 10,

OR
- 1 years’ work experience operating, administering or monitoring access control systems e.g. CCTV, should

the applicant have a Grade 12
- Previous Call Centre experience and or experience within client services (Advantageous)
- **External**
- 2 years’ work experience operating, administering or monitoring access control systems e.g. CCTV etc. of

which one year must be client related services.
- Experience within a logistics or CIT industry (advantageous) imum Requirements: Work Experience

**Minimum Requirements: Education**
- **Internal**:

- **External**
- Grade 12

NB: Communication will be limited to shortlisted applicants only.

SBV recruitment is committed to transformation and diversity alignment.