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Insurance Administrator

2 weeks ago

Randburg, South Africa Tracker South Africa Full time

**Position summary**:
**Industry**:IT & Internet**Job category**:Insurance Management and Administration**Location**:Randburg**Contract**:Permanent**Remuneration**:MARKET RELATED**EE position**:Yes**About our company**:
**Introduction**:
**Job description**:
**Key roles and responsibilities**:

- Servicing and assisting customers timeously within SLA via electronic and telephonic communication
- Ensuring required availability to action incoming telephonic requests as per the business hours
- Ensure a one-time resolution on all client requests
- Ensure that clients are kept up to date on the entire claims journey from claim intimation to claim paid
- Ensuring compliance with all FAIS fit and proper requirements
- Ensuing that advice is given within the ambit and framework of the regulations
- Maintaining a 95% QA rate on all engagements

**Minimum requirements**:
**Qualifications, experience, and competencies required**:

- Registered Representative (RE5)
- Matric
- 120 FAIS credits
- Insurance Industry knowledge and background (Short-Term Personal Lines)
- Negotiation Skills
- Conflict management and resolution
- Ability to communicate actively and effectively