Senior Manager Investigations

**Requisition Details & Talent Acquisition Contact**
- REQ 129389- Tshego Semenya- Location: Johannebsurg**Cluster**
- Group Risk**Career Stream**
- Forensics**Leadership Pipeline**
- Manage Managers (MM)**Position**
- Senior Manager Investigations**Job Purpose**
- Lead fraud investigations for Nedbank, create a comprehensive operational strategy and investigative processes that put our customers first while being aware of the risks surrounding current and emerging financial services products. This includes leading and managing a multi-skilled team within a Centre of Excellence to ensure best in class processes in preventing, detecting and investigating fraud across the Bank.**Responsibilities**:

- Core Accountabilities- Manage teams that investigate financial crimes and continually enhance the methodologies to improve efficiencies and client experience
- Work with law enforcement agencies and other financial institutions to investigate these types of crimes and help bring criminals to justice
- Using lessons learnt from previous investigations, develop new methods of detecting and preventing future crimes
- Collaborate with various departmental heads and relevant stakeholders to develop enhanced investigation processes and policies
- Manage investigations in Nedbank Africa Regions (NAR) and all regions in South Africa
- Resolve cases that are escalated to Group Exco level through various forums
- Liaise with Customer Relations teams for the proactive resolution of issues raised with the Banking Ombudsman
- Accountable for the technical accuracy, quality and timeliness of reports issued to stakeholders
- Keep up with the latest trends in cybercrime and methods that criminals are using to steal money and information to continually enhance investigation methodology
- Prepare reports, document and present findings to management for further investigation
- Business Processes- Provide strategic direction on best practice solutions and lead the team to align with Group strategies and standards
- Provide advice, governance and oversight on fraud risk management policies and standards
- Establish innovative solutions and continuous improvements to ensure competitive advantage for the Group
- Manage the COE budget and ensure delivery of annual business plans per timelines
- Keep abreast of trends, legislation, legal developments and best practices within the industry to optimise performance

**Job Responsibilities Continue**
- People and Talent- Lead, manage and coach direct reports
- Manage the team's performance to meet stakeholder expectations
- Develop the team to handle all types of investigations, including proactive, complex, intelligence-driven investigations
- Promote and embed an inclusive, high performing and healthy culture to attract and retain high performing talent in line with the division's transformation strategy
- Stakeholder Management- Partner with internal and external stakeholders for effective consolidation and delivery of all business requirements to ensure value-added results for the Group
- Manage expectations of key internal and external stakeholders and build long-term relationships to ensure strategic partnerships
- Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels
- Essential Qualifications - NQF Level- Professional Qualifications/Honour’s Degree
- Preferred Qualification- Field of Study: Finance and Law
- Preferred Certifications- CA(SA), or Admitted Attorney or Advocate required, ICFP or CFE preferred
- Minimum Experience Level- 11 years + experience Investigation of complex economic crimes in financial services and fraud risk management which includes the prevention and detection of various economic crimes.
- Management experience as part of the above years: 10 years +

**Technical / Professional Knowledge**
- Financial crime; preventing, detecting, investigating
- Data and analytics
- Business operations and systems
- Case management systems
- Fraud Risk Management Process And Frameworks
- Fraud investigation methodology
- Financial management

**Disclaimer**

**_Please contact the Nedbank Recruiting Team at +27 860 555 566_**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_