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Payroll/ HR Supervisor
2 weeks ago
3years
- Accountable for coordinating and controlling of the timely & accurate processing of all input documentation according to SLA measures.
- Accountable for coordinating and controlling of all the weekly and monthly checklists.
- Ensure the adherence to Process and Service Standards for the effective governance within area of responsibility.
- Interpret, communicate, coach and monitor relevant policies and procedures to staff.
- Communicate the Service Delivery strategy and operating model to the team.
- Identify risks and implement actions to mitigate/eliminate all risks.
- The effective resolution and coordination of issues and incidents with actions plans and quality controls in place
- Ensure that all SLA targets and measures are met.
- Comply with all Governance requirements.
- Investigate and close any escalated issues stemming from subordinates and escalate any issues that can’t be resolved to the appropriate position
**Qualifications and Experience**:
- A relevant Payroll qualification (will be advantageous).
- Recognition of Prior Learning will be acknowledged
- 3-5 years payroll and/or HR experience with at least 2 years at a supervisory level
- At least 2 years SAP HR proficiency
- Customer service delivery (would be advantageous)
- Knowledge of SAP systems (SAP 409, SAP Fusion and SAP CRM).
- Knowledge of Transactional Content Processing System (TCP) will be advantageous
