HR Officer

POSITION OVERVIEW:
**Job Title**:HR Officer

**Job Type**:Full-Time

**Location**:Onsite - Pinelands, Cape Town, South Africa

**Schedule**:Monday - Friday (Nightshift)

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.POSITION RESPONSIBILITIES:
**Key Responsibilities**:

- Recruitment & Onboarding:_
- Coordinate and conduct new employee onboarding and orientation programs including arranging background screening checks with service providers.
- Employee Relations:_
- Act as a point of contact for employee enquiries and concerns.
- Address and resolve employee grievances and disputes in a timely and professional manner.
- Initiate, chair or support in disciplinary hearings.
- Performance Management:_
- Assist in the development and implementation of performance management systems.
- Support managers in probation reviews, performance appraisals and employee development plans.
- Compliance & Record-Keeping:_
- Ensure compliance with South African labour laws and company policies.
- Maintain accurate and confidential employee records and documentation.
- Compensation & Benefits:_
- Assist in administering employee benefits programs and compensation structures.
- Conduct salary benchmarking and manage employee queries related to compensation.
- HR Administration:_
- Prepare HR reports and assist in HR projects and initiatives.
- Handle administrative tasks related to HR operations, such as leave management and attendance tracking.
- Coordinate with payroll departments to ensure accurate and timely payment of salaries.
- Ensure all employee records (personal details, employment history, performance evaluations, etc.) are up-to-date and accurate.

CANDIDATE QUALIFICATIONS:
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
- Degree or Diploma in Human Resources.
- 3-4 years of HR experience, preferably in a similar role.
- Strong understanding of South African labour laws and HR best practices.
- Excellent communication and interpersonal skills, resilience, attention to detail, and strong organizational abilities.
- Familiarity with HR software and Microsoft Office Suite.
- Ability to handle sensitive and confidential information with discretion.
- Strong problem-solving skills and the ability to work independently.
- Proactive and adaptable to changing work environments.

COMPENSATION DETAILS:
**WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?**

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:
**All MCI Locations**
- Must be authorized to work in the country where the job is based.

**Subject to the program and location of the position**
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER:

- At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment._- MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitmen