Customer Relations Officer
1 week ago
**Job Purpose**: To ensure an educational/social/personal/supportive experience for students which maximises their experience and development at Vega **Working Hours**: 08:00 - 17:00 Monday to Friday **Education**: 3 year degree BA Office Administration/ Psychology/ Social work related fields - Functional Competencies:_ - Attention to detail - Organised - Computer Literate - People skills **Work Experience**: 1-3 years Administration or Academic Assistant Experience (preferably in an academic environment). Knowledge of academic compliance, functions/activities within Higher Education environment **Key Performance Areas**: Academic Management: - Manages and organise Registration Week and Co-ordinates Orientation Week - Manages specific student portfolio to optimise student experience - Primary contact person for all academic issues on allocated portfolio of students - Provides assessment dates and academic material & any other student related information to lecturers and students - Provides link between the student and the lecturers to deal with concerns proactively - Manages Red Flagging process for students, e.g poor academic performance or poor attendance. Coordinates and runs meetings twice a year with relevant lecturers. - Verifies entry requirements for new admissions, Complies with all IIE/Vega processes and procedures Student Liaison and Counselling support - Monitors performance of "at risk" and potentially "at risk" students to involve parents proactively where necessary. - Refers specific student cases to Wellness Navigator for counselling, e.g time management skills, study skills or crises counselling management - Builds relationship with students and direct them to correct person to assist with either academic or emotional challenges. - Facilitates the process whereby students adjust to the tertiary environment by coordinating student support services - Presents a very visible presence to students from orientation throughout the course of their studies to ease the adjustment for them - Encourages student to participate in various wellness initiatives taking place on campus e.g blood donation, Discovery Health checks etc Student Administration and Recordkeeping: - Manages each student physical and electronic student file (current and past students) by ensuring correct documentation is available and recorded - Continuously track International student visa status, conditional admissions and special concessions - Maintains and updates all relevant student records on the System for Academic Management (SAM) - Coordinates the registration process and ensures that each student is registered correctly - Coordinates the graduation process by updating systems and coordinating all academic logistics for the graduation ceremony, eg certificates, awards - Responsible for verifying student results, releasing CASS and Final Results - Manages all assessment cycles in collaboration with the Assessment Navigator (Officer) Alumni and Internship Management: - Develops and maintains general corporate/agency/ industry database for assisting students with internship requests - Alumni - maintain relationship and stays in touch **Working Conditions**: Campus Environment Must be able to work evenings and Saturdays when required. Equity Statement:
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Customer Relations Officer
19 hours ago
Johannesburg, South Africa ADvTECH Support Office Full timeThe Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer service roles and function as it pertains to student relations, industry partners and stakeholders **Keys Result Areas** - Academic Operations and Customer Support - Campus Operations and Team...
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Customer Relations Manager
1 week ago
Johannesburg, South Africa GAP Consulting Full timeGauteng, JHB - Northern Suburbs - Motor Retail - Admin Dept; Motor Retail - Head Office - R 13 000 - R 15 000 Monthly - Job ref: GP021370/CH - Vacancy type: Permanent SHIFT YOUR CAREER to a long established and highly successful Group Dealer who requires the services of a Customer Relations Manager **Minimum Requirements**: - Must have 2 to 3 years’...
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Guest Relations Officer
6 days ago
Johannesburg, South Africa Peermont Global SA Full time**Date**:31 Oct 2024 **Location**: Emperors Palace, ZA **Company**:Peermont Global (Pty) Ltd **Job Purpose** - To ensure that all guests’ requests are attended to and to handle all guest queries, VIP amenities and complaints, whilst maintaining Hotel policies and procedures, rules and regulations.**Qualifications** - Formal...
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Customer Relations Manager
4 days ago
Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per yearMinimum Requirements:Minimum 5 years sales and marketing experience on a strategic level in a business to business environment with an operational background in logistics and/or warehousing being an advantageExcellent communication skillsAdvanced MS Office skillsResponsibilities:Responsible for ensuring a consistent, transparent and high quality management,...
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Customer Service Officer
1 week ago
Johannesburg, South Africa Bayport Financial Services Full timeCustomer service officers are responsible for attending to various customer service-related inquiries and customer complaints that are verbal, written and in person. The core purpose of this role is to build rapport, trust and long-lasting relationships with customers, stakeholders, and co-workers, through the delivery of exceptional service experiences....
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Customer Relations Consultant
2 weeks ago
Johannesburg, South Africa Invictus Education Group Full timeJohannesburg, South Africa | Posted on 11/14/2025 IHS is seeking a dynamic Customer Relations Consultant to join our team at the Sunninghill Campus. This role is pivotal in representing our brand in the marketplace and driving student acquisition through strategic engagement.Key Responsibilities Execute external marketing initiatives to promote our programs...
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Customer Relations Consultant
3 weeks ago
Johannesburg, South Africa International Hotel School (Official) Full timeIHS is seeking a dynamic Customer Relations Consultant to join our team at the Sunninghill Campus. This role is pivotal in representing our brand in the marketplace and driving student acquisition through strategic engagement. Key Responsibilities Execute external marketing initiatives to promote our programs and services. Manage and grow referral networks...
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Customer Relations Consultant
3 weeks ago
Johannesburg, South Africa Invictus Education Group Full timeIHS is seeking a dynamic Customer Relations Consultant to join our team at the Sunninghill Campus. This role is pivotal in representing our brand in the marketplace and driving student acquisition through strategic engagement. Key Responsibilities Execute external marketing initiatives to promote our programs and services. Manage and grow referral networks...
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Customer Relations Consultant
3 weeks ago
Johannesburg, South Africa Invictus Education Group Full timeIHS is seeking a dynamic Customer Relations Consultant to join our team at the Sunninghill Campus. This role is pivotal in representing our brand in the marketplace and driving student acquisition through strategic engagement. Key Responsibilities Execute external marketing initiatives to promote our programs and services. Manage and grow referral networks...
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Customer Relations Consultant
3 weeks ago
Johannesburg, South Africa International Hotel School (Official) Full timeIHS is seeking a dynamic Customer Relations Consultant to join our team at the Sunninghill Campus. This role is pivotal in representing our brand in the marketplace and driving student acquisition through strategic engagement. Key Responsibilities External marketing initiatives to promote our programs and services. Manage and grow referral networks (both...
