QA Agent

7 days ago

Johannesburg, South Africa Cartrack Full time

An exciting opportunity exist for a seasoned QA Agent. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (sales & customer services) by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative requirements. This is a role where your 2+ years’ experience as a Quality Assurance Agent in a call centre environment will be valued. Minimum of matric plus at least 2 years’ experience in a similar role is required.

**Salary**: R7,500.00 per month

**Education**:

- High School (matric) (preferred)

**Experience**:

- QA: 2 years (preferred)
- call centre: 2 years (preferred)

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