Restaurant Operations Manager
5 days ago
2years
- Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
- Food safety and planning :Enforce hygiene practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Ensure compliance with operational standards, company policies.
- Responsible for ensuring consistent high quality of food preparation and service.
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Work with head office / suppliers for efficient provisioning and purchasing of supplies.
- Supervise portion control and quantities of preparation to minimize waste.
- Estimate food needs, place orders with suppliers and executive chef, and schedule the delivery of fresh food and supplies.
- Guest service : Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Operational responsibilities : Ensure that proper security procedures are in place to protect employees, guests and company assets.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.
- Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
- Investigate and resolve complaints concerning food quality and service.
- Personnel :Provide direction to employees regarding operational and procedural issues.
- Develop employees :by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
- Prepare schedules and ensure that the restaurant is staffed for all shifts.
**Qualifications and Experience**:
- Degree in hotel/restaurant management is desirable.
- A combination of practical experience and education will be considered as an alternative.
- Knowledge of computers (MS Word, Excel).
- Must have a valid driver’s license.
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