Key Account Manager

**Main purpose / objective of the position**: Full operational responsibility of below service lines: - Client engagement - Ensure regular meetings and be a trusted partner and escalation point - People leadership - Support account teams as escalation point including HR Related issues, IT and Connectivity, Operations, Employee Engagement) - Commercial and Contractual accountability - Full understanding and accountability of all key P&L & KPI drivers - Extensive understanding of contractual drivers across portfolio - EHS culture - Ensure all accounts are fully compliant and drives the correct EHS behaviors - Sourcing and Supplier management - Ensure effective supplier management and sourcing support - Internal stakeholders - Ensure smooth working relationship with all internal stakeholders - Sales and Growth - Partner with clients to ensure organic growth across portfolio - Be part of working groups for various business development requirements - Project management - Prepare and support site team with 3-year plans & assist site managers with tender plans and transitions - Developing and presenting of business cases - Coordinate and conduct regular project follow up meetings with PMO team and client - Review alliance plans and train site managers - Track and support the account team for programs in the alliance plan - Track and support the account team for programs in the alliance plan - Create and track employee performance goals & KPI’s - Drive and monitor employee training requirements - Budget management and monthly tracking - Support and drive client savings initiatives **Governance**: - Attend local governance calls (factories monthly and offices quarterly) - Participate in TCO/finance review calls for each site (monthly) - Conduct monthly touchpoint calls for Tier 3 offices - Attend and convey topics in weekly internal control calls to site managers - Hold weekly one-on-one calls with site managers - Be present at bi-weekly/monthly forums, including EHS Forum, Hard Services, and Site Sustainability **Decision making authority**: - IFM Operational Decision maker - Commercial Approvals and Cost allocation - Management of CMMS, CFMS and related systems - Management of services and client contracts - Compliance to the OHS Act and other statutory requirements **Experience / Education**: - A minimum of 10 years’ experience as a Regional or Account Lead - Position requires a strong People manager with a proven track record of managing successful and profitable accounts/portfolios across manufacturing and commercial sectors, industries and countries in Africa a must - Minimum qualifications - Technical background or Bachelor’s degree/Diploma in engineering or related field - Full understanding of commercial and financial business principles. (P&L, Balance Sheet, Income Statement, GM, GL, EBITDA) - Project management skills and experience - Strong analytical and problem-solving skills - Must be able to manage operations remotely **Skills required**: - Financial / Numeracy Skills - Full understanding of financial principles - Quality/standards awareness and implementation - as per contractual requirements - Knowledge of Contract management - SLA’s/KPI’s, Compliance - Above average Computer Literacy - Excel, Word, PowerPoint - People Management - HR principles, performance management - Leadership - coaching and mentoring skills. - Presentation Skills - Problem solving - Negotiation - Conflict resolution - Analysis of data trends - Innovative - Ability to interpret Maintenance plans, condition assessment of structures and fixed assets - Asset lifecycle management **Knowledge required**: - Knowledge of Integrated Facilities Management Services (IFM) - Manufacturing Acumen a must - Knowledge of industry best practices and regulatory requirements - Workable technical knowledge - Project Management Principles - Sales and Growth targets - Knowledge of Company policies and procedures - Administration principles and reporting - Workable knowledge of statutory requirements - Knowledge of cost budgeting and control - CMMS and CFMS Knowledge **Competencies required**: - Team Leadership, Change Management, Customer & Quality focus, Problem solving and decision making, Financial & Business Acumen, Communication, Innovation and Analytical Thinking (on higher level), Demonstrate "Can do attitude" - Must be able to adapt approach according to operating Market example Finance, Banking, Technology or Industrial. - Ability to chair a disciplinary enquiry **Interface / relationships with**: **Other Key Positions**: - Executive Leadership, CBX & CBRE Senior Leadership, Country Leadership, Enterprise Leadership, Excellerate Services Leadership, Account Teams, Support teams (Finance, HR, IT, EHS) **External Parties (Clients, Enterprise Teams)** - Client Structures - Enterprise Teams - Suppliers