Billing Specialist- Maternity Cover Contract

5 days ago

Cape Town, South Africa RetailNext Full time

**RetailNext?** RetailNext provides e-commerce style analytics to physical retailers enabling them to best understand shoppers behavior within their stores. Using our proprietary IoT sensor, Aurora, we collect billions of data points everyday from shoppers in over 100+ countries around the world. Ultimately, the data we provide to retailers helps them to make the decisions that will improve your shopping experience. **Job Summary**: The Billing Specialist is responsible for supporting the Billing Managers needs relating to RetailNext's billing process to ensure Invoicing is completed in a timely manner. They will perform the month end checks to ensure completeness of the billing cycle. **Responsibilities**: - Review Churn Report throughout the month (The report to review accuracy of billing) and Review Final Churn Report with Billing Manager to ensure that all Churn is true. - Review Billing Validation Report and complete corrections list at month end. - Bill Open SO Report daily to ensure its clean & all items are resolved - Bill recurring Invoice Report during and at month end to ensure that its clean and all items have been resolved - Bill Renewal SO Report during and at month end to ensure that its clean and all items have been resolved - Resolve all billing issues and communicate issues with the Billing Manager. - Assist with ad-hoc projects as needed. - Assist team with resolving Billing queries - Provide Billing manager with status updates on progress and issues - Refund RMA's Daily to ensure all items have been credited - Process Terminations, etc daily to ensure all opps have been processed. - Complete billing checklist. - Documenting customer billing requirements and updating knowledge base on wiki page. - Create support invoices. - Create Advance payment invoice on request **Skills**: - Ability to work through the billing process autonomously and work with AR Account Managers to resolve possible issues - Ability to answer all inquiries related to the billing process at RetailNext **Knowledge**: - Deep understanding of the billing process at RetailNext and all related systems. - Understanding of necessary month end close tasks and timeline. ** What's it like to work here?** - Working Environment: We are a "Remote-First" Hybrid company, meaning we are set up to operate effectively for fully-remote employees but have some distributed offices to allow our employees to gather. Also we have opportunities to travel and meet other employees from other countries. - We also allow our employees to work up to 90 days in any location of their choice each year - We all share the following values: - Autonomy: we give you the full flexibility and freedom to do what you do best. Flexible working schedule. We're outcome-oriented. - Improvement Mindset: we are all constantly working to improve and give anyone an opportunity to contribute to that - Ownership and collaboration: we allow for and expect ownership, as well as work together to achieve our goals - 100% customer focus: we are always laser focused on what is best for our customers **What do you get?** - "Best Self Allowance"- All employees are given an annual allowance which they can put towards anything they feel will contribute towards them being the best version of themselves. - Once a month the entire company closes so we can enjoy a "Recharge Day" - Focus on your career: The ability to own your career, grow, and we will invest in your career every year

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