Sales Operations Analyst

18 hours ago


Durban, South Africa GBS Full time

Are you ready to play a **key role in optimizing sales performance** and driving business success? We’re seeking a **Sales Operations Analyst/Sales Enablement Specialist** to join our dynamic call centre in **Umhlanga**. This pivotal role is dedicated to enhancing sales productivity by streamlining processes, providing data-driven insights, and equipping the sales team with the tools and resources needed to achieve their targets.

As the link between **sales strategy and execution**, you will be responsible for identifying operational gaps, recommending solutions, and supporting sales leaders to maximize efficiency. We're looking for a highly organized, analytical professional with a passion for problem-solving, stakeholder engagement, and continuous improvement.

If you're motivated by **delivering business impact, driving operational excellence, and collaborating in a fast-paced environment** - we’d love to hear from you

**Key Responsibilities**:

- ** Process Improvement**: Continuously review, recommend, and document sales processes to enhance effectiveness and achieve targets.
- ** Sales Optimization**: Collaborate with Sales Leaders to identify campaign gaps, optimize reports, recommend systems, and provide feedback through call monitoring.
- ** POC Management**: Assist with POC launches, provide feedback and stats, suggest improvements, and collaborate with relevant departments.
- ** Reporting & Analysis**: Act as a bridge between sales and support teams, ensure accurate and timely reporting, analyze sales and dialler stats, and recommend improvements.
- ** Business Operations Support**: Focus on accurate reporting, automation of manual tasks, and analytical insights to boost productivity.

**Minimum Requirements**:

- Matric
- 2-3 years' experience in a Sales Operations, Sales Enablement, or Data Analyst role within a call centre environment
- Solid understanding of sales processes and procedures.
- Proficient in MS Office with **advanced Excel skills** (Formulas, Pivot Tables, VLOOKUP, etc.).
- Experience using reporting tools to generate and analyze reports.
- Experience with **Vici** Dial is advantageous.

Join us and play a crucial role in shaping a high-performing, results-driven sales environment where your contributions will make a tangible impact.



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