Service Support Administrator

**JOB TITLE**

Service Support Administrator

**NAME OF THE COMPANY**

Block Management Solutions (PTY) Ltd

**LOCATION**

Stellenbosch, Cape Town

**JOB PURPOSE
Are you skilled in managing complex tasks and ensuring smooth operations? Urang Property Management Ltd in Fulham are seeking a meticulous Service Support Administrator for our Health and Safety Department. This role demands expertise in advanced Microsoft Excel, project coordination, and Information Systems Management.

We are looking for individuals with a keen eye for detail and exceptional organizational abilities, ready to contribute their skills to our administrative team. If you have a background in these areas and are eager to support our operations with your proficiency, we want to hear from you

**KEY AREAS OF RESPONSIBILITY**:

- **Efficient Service Coordination**: Take charge of planning and coordinating services to ensure seamless execution, leveraging information systems management principles to optimise digital processes.
- **Stakeholder Communication**: Collaborate with internal and external stakeholders to facilitate service completion and maintain effective communication channels, utilising information systems management strategies for streamlined communication.
- **Property Manager Interaction**: Act as a primary point of contact for Property Managers, securing approvals, and addressing inquiries promptly, with a focus on utilising information systems management techniques for relationship management.
- **Process Improvement**: Identify opportunities to enhance operational processes and implement improvements for increased efficiency, integrating information systems management methodologies for digital process optimisation.
- **Financial Support**:Assist Property Managers with budgeting tasks, including invoicing and payment tracking, utilising information systems management tools for financial data analysis and reporting.
- **Administrative Duties**: Handle general administrative tasks and provide support for health and safety inquiries, utilising information systems management systems for efficient data storage and retrieval.

**SKILLS AND QUALIFICATIONS**:

- **Excel Proficiency**: Advanced skills in Microsoft Excel including data organisation, pivot tables, advanced formulas, and automated reporting.
- **Project Coordination Skills**: Experience in coordinating services and managing logistics effectively, with an understanding of how information systems management principles can enhance project coordination.
- **Information Systems Management Experience or Qualifications**: Experience or qualifications in information systems management, ensuring effective management of digital infrastructure and processes throughout all aspects of the role.
- **Property Manager Interaction Experience**: Previous experience in communication is beneficial, with an understanding of how information systems management strategies can improve intercompany relationships.
- **Excellent Communication**: Strong verbal and written communication skills are essential, with an ability to effectively communicate complex information systems management concepts to stakeholders.
- **Health and Safety Awareness**: Familiarity with health and safety guidelines and legislation, or willingness to learn, is desirable, with an understanding of how information systems management principles can support health and safety initiatives.

**PERSON SPECIFICATION**:

- Self-motivated and disciplined
- Hard working with a desire for continuous learning and improvement
- Team player with a focus on problem-solving and accountability
- Dedication to equality, diversity, and mutual respect
- Enthusiasm and pride in contributing to company success

**SALARY AND BENEFITS**:

- Remote Work: Remote position, based in Cape Town.
- Working Hours: Monday to Friday, 09:00 to 18:00.
- Start Date: Immediately.
- Salary: R20 000 - R25 000 pm Depending on experience.

**_Note:_** This is a remote role that requires you to be based in Cape Town due to the occasional office visit in Stellenbosch. You will also be required to have reliable internet access during working hours and periods of extended load shedding.