Project Manager: Store Fulfilment

**Role Purpose**

**Role Description**
- Support and provide input into conceptualising and designing new store fulfilment solutions, as part of a team
- Support the execution and delivery of store fulfilment project deliverables under the guidance of members of the Supply Chain solutions team, pertaining to the development and optimisation of the store fulfilment channel (i.e., from customer ordering to delivery)
- Work with internal and external stakeholders to develop project plans, scope and timelines in line with project objectives
- Support end-to-end stakeholder readiness pertaining to supply chain project implementation, solution or process change in the store fulfilment channel.
- Assist in the planning of new or refined supply chain services or systems and support technical planning and transition into operations, coordinating with multiple functions to ensure organisational readiness for change.
- Support the successful transfer of operational, system or business process ownership from the project to relevant ecommerce Store Fulfilment business stakeholders, ensuring consistent delivery approach and governance is applied.
- Coordinate resources, tasks, and activities across multiple teams to ensure project milestones are met.
- Conduct regular check-ins with relevant stakeholders on project delivery milestones and communicate and any potential risks or delays are proactively.
- Provide ongoing support to supply chain operations in delivering budgeted productivity improvements through engineering and continuous improvement initiatives.
- Maintain accurate project documentation including project plans, status reports, meeting minutes, and change logs.
- Document lessons learned and best practices for future reference.
- Support the required aspects of solution or project change management, ensuring alignment and integration critical functions and activities between organisational change management, project training, communication and business readiness as deemed necessary, based on high level impact assessment and business delivery needs analysis.

**Qualifications and experience**
- Degree in Industrial Engineering, Logistics or a related field - (essential).
- Project Management Certification - (desirable)
- +4 years' experience in supply chain, logistics or similar role with solid experience driving business or solution delivery, change and readiness for large, multiple and relatively complex supply chain or logistics fulfilment projects / programmes - (essential).
- Previous experience with drafting tools, i.e., AutoCAD - (desirable)
- Demonstrable experience in process-based thinking, i.e., designing new logistics processes and infrastructure solutions - (desirable)
- Experience in coordinating various stakeholder - (desirable).
- Solid experience end-to-end project management, delivering business requirements for supply chain or logistics for new and continuous improvement solutions - ((desirable)
- Strong understanding of ecommerce retail processes and supply chain operations, with specific exposure on end-to-end client ordering to delivery/order fulfilment - (desirable).
- Experience in supplier negotiations, contracts, service level agreements and delivery management - (desirable).
- Strong change management capability and experience delivering change involving people, processes, and technology - (desirable).

**Key competencies and work ethic**
- **Project and **business delivery management - Applies project and business delivery management processes and tools to deliver business readiness and ensures that components/ functions of Business Analysis, OCM, Project Training and Communication are identified based on project specific requirements. Define roles and responsibilities for all business stakeholders involved.
- ** Analytical** thinking - Understands, analyses, and navigates the risks of complex processes with a strong basis on project methodologies and principles. Applies **sound discretion and judgement** in balancing competing demands and priorities.
- ** Sound **eCommerce Supply Chain Management knowledge - Understands of the demand and supply of goods management, quality, and quantity management, including costs and cost efficiencies within in an ecommerce supply chain.
- ** Communication skills**:

- **Relationship building** - Works collaboratively with others to achieve business outcomes. Builds credibility quickly and establishes trust to empower and enables others to integrate and sustain change.
- Able to** influence and inspire commitment **in others, effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
- ** Results-oriented and quality focused** setting stretch goals for self, while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.
- ** Ability to work under pressure** and **manage multiple demands** while organising, prioritising, and reordering