Customer Success Account Management: Internship Opportunities

**Start Date: September 2025**:
**Duration: 12 months**

**Join Microsoft as a Customer Success Account Manager Intern**

At Microsoft, we aim to empower every person and organization to achieve more. Our culture embraces a growth mindset, inspiring excellence, and encouraging everyone to bring their best each day. Our diverse and inclusive environment allows everyone to bring their unique perspectives and ideas, driving creativity and innovation. We support work-life balance and offer various programs and benefits to ensure our employees' well-being and professional growth.

You can be part of this mission and help create innovations that impact billions of lives around the world.

Every year, we welcome Interns from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead. Come build community, explore your passions and do your best work at Microsoft with thousands of university graduates from every corner of the world.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Learn more about our cultural attributes

We’re a company of learn-it-alls rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Does this sound like you?

At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passion, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events.

**Your Role**: As a Customer Success Account Manager, you'll be at the forefront of our customers' digital transformation journey. You'll manage program deliveries and build strong relationships with customer executives to ensure they successfully adopt and use Microsoft cloud technologies.

**Responsibilities**:

- Learns customer, partner, and internal stakeholder engagement models. Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps.
- Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships.
- Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
- Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. Understands the organizational and customer success strategy. Understands Microsoft technology and services.
- Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

**Qualifications**:
**Required Qualifications**:

- Currently pursuing a bachelor’s degree in Business, Sociology, Psychology, Computer Science or related field with at least one quarter/semester remaining to complete after internship.
- You must be legally authorized to work in South Africa to be eligible for this role. (Legally authorized = Has citizenship or has been granted a valid visa or work permit)
- You must be fluent in English

**Preferred Qualifications**:

- Passion for technology and customer obsessed.
- Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
- Excellent verbal and written communication, analytical and presentation skills in English.