Relationship Manager

2 weeks ago

Edenvale, South Africa Barron Full time

**Job Purpose**

The purpose of the Relationship Manager is to increase the company’s market share through proactively building relationships with current and new customers, communicating campaigns and providing customised solutions through upselling and cross-selling across the different categories

**Job objectives**

**Growing sales for customer base**
- Responsible for understanding customer’s business and identifying and preparing solutions that are catered for them by analysing sales metrics
- Communicate new campaigns to customers and work together with the customers to identify marketing opportunities
- Meet with customers to go through spend profile and work proactively with them to find opportunities that could move the customer into a new loyalty program level
- Conduct check-ins with customers whose spend is declining to establish the reason and to assist where possible

**Customer Engagement**
- Provide customers with training on new products
- Proactively build and nurture existing customer relationships to improve the overall customer experience
- Resolve customer queries / concerns or escalate if required

**Job requirements**

**Qualifications and Experience**
- NQF 4 Matric or Equivalent
- NQF 5 Marketing/ Business Administration
- 3-5 Years Relationship manager / Outbound Sales Representative

**Skills, Abilities and Job-related Knowledge**
- Excel
- MS D365 (Sales Module)
- Communication
- Analytical problem solving
- Interpersonal
- Relationship building
- Professionalism
- Facilitation skills
- Negotiation skills
- Numerical comprehension
- Product knowledge
- Sales Process
- Sales knowledge
- Customer care

**Competencies**
- Preparing the solution
- Making the deal
- Establishing relationships
- Ensuring Customer satisfaction

**Reports to**
Area Sales Manager

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