Client Consulting Manager

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** Business Group Overview**
Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.

The SSA Practice applies deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as marketing, strategic growth, profitability, digital payments and risk.

**Position Summary**
The Visa Consulting & Analytics Manager will undertake consulting engagements for SSA markets, enabling portfolio growth and improved profitability in clients’ credit and debit payment card business.

Potential projects could include payments strategy, card portfolio management diagnostics, enhancement of digital product offerings, development of industry landscape evaluations and best practices, optimizing client customer experience and reducing risk and fraud.

Working with the Senior Director and collaborating with other team members in VCA and Visa SSA, the Manager will draw on their domain knowledge and expertise to provide recommendations to clients, work that will enable enduring, strategic relationships with our clients.

**Responsibilities**
- Identify and surface opportunities for client projects and submit for inclusion into plans.
- Design performance solutions to client requirements, striving for innovative and

efficient approaches.
- Undertake client projects, including project road mapping, client interviewing,

analytical review of inputs, structuring of recommendations, report writing.
- Create, develop and maintain models, contribute to IP creation and standardized VCA offerings
- Conceive and brief to the Analytics team projects including segmentation, propensity models, and other intelligent targeting solutions.
- Defining the scope, understanding clients objectives, framing the problem or

opportunity
- Collecting and analyzing input such as client information, interviews, data, processes, policies, competitive and environmental information
- Synthesizing analysis to determine gaps, issues, opportunities
- Identifying solutions such as strategies, tactics or programs of activity
- Recommending approaches, providing guidance and at times physically supporting implementation at the client site
- Facilitate meetings and workshops as an element of client engagements, to enable creative problem solving and/or transfer domain knowledge, helping clients to realize project objectives across multiple client teams/functions.
- Foster partnership with other internal functional areas, ensuring alignment of

opportunities and recommendations particularly with product functionality and
availability.

You will have gained a variety of experience in the payments industry, including card issuing, and be passionate about an aspect that you have gained deeper expertise in, be it loyalty, product, credit risk, operations or another vertical. You will comfortably pivot from strategy development to program execution. Whilst you will work closely with the Senior Director to frame client engagements, you will confidently take the lead in client interactions
**Specific requirements are**:

- Superior analytical and problem solving skills, with demonstrated intellectual and

analytical rigor
- Must be team oriented, collaborative, diplomatic, and flexible, able to work effectively in matrixed organization
- Excellent presentation skills, including strong oral and writing capabilities
- Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
- Confident meeting and facilitation skills
- Ability to negotiate with senior executives
- Intellectual versatility, able to traverse domain topics
- Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data. Be very detail oriented, ensuring the highest level of quality/rigor in reports and data analysis. Strong Excel and PowerPoint