Group Parts Warehouse Supervisor: Control Tower

**Job Description and Responsibilities**:

- Control and utilise available manpower resources of the Warehouse Control Tower by directing the continuous work flow to Control Tower personnel as appropriate to ensure the optimum working capacity of the section.
- Continuously analyse and monitor trends with regards to outbound deficiencies, determining possible causes to develop and introduce corrective action to meet delivery schedules.
- Continuously guide, supervise and control the execution of order completion, non-standard processing and Warehouse Planning to identify bottlenecks and other deviations and re-adjust activities to address challenges/ problem areas in order to meet service level targets.
- Develop reporting staff by the setting of work related objectives, appraising performance and behavior and where necessary, initiating / providing specialist training so as to maximize the potential of individuals within the section to maintain high levels of productivity and motivation.
- Manage the Warehouse Control Tower workstations and equipment, planning / appropriating and procurement for future developments with the assistance and support of Systems specialists.
- Determine and set appropriate KPI’s to monitor Control Tower operations. Implement corrective actions in conjunction with Supervision in affected areas to address deviations and ensure cut-off times are met. Present and report to Senior DC Management on KPI achievement (daily, weekly and monthly basis).
- Develop processes for Control Tower team to effectively deal with queries from the Dealer Call Centre without same interrupting normal Control Centre tasks and duties. Establish controls to regularly monitor the status of Dealer queries. Responsible to directly address queries of a more complex nature.
- Assist in the generation of the Organizational Guidelines, Procedures and Work instructions through liaison with other interfacing departments by assessing and recommending work instructions and providing the necessary training.
- Ensure strict adherence to Occupational Health, Safety & Environmental standards and procedures by members of staff.
- Assist the Manager Distribution Centers in the creation and maintenance of a climate conducive to industrial stability and peace.
- Participate in the production of annual Distribution Centre budgets (overhead, capital and manpower)

**Education and Experience**:

- Degree/ Diploma in Logistics, Supply Chain Management, Industrial Engineering or related field.
- Previous Automotive Industry Parts and Accessories experience
- Have minimum of 5 years’ of Warehouse Supervisory/Management experience.
- Have experience in inventory management, materials handling, related planning principles and procedures
- Warehouse planning experience essential
- Production scheduling experience will be an advantage

**Skills, Attributes & Other requirements**:
ESSENTIAL:

- Knowledge of Occupational Health, Safety & Environmental legislation and standards
- Labour Relations/ IR management experience
- 1 year SAP operational experience
- Proven problem solving and analytical skills.
- Lifting machinery operating experience.

PREFERRED:

- High standard of People Management and Leadership skills
- High level of energy, enthusiasm and work commitment
- Excellent planning and organising skills
- Good written and verbal communication skills across all levels
- Ability to operate effectively under continuous pressure
- Customer Centric
- Ability to develop and train people
- Ability to compile reports and schedules
- Computer Literate
- Sound interpersonal skills with the ability to defuse conflict situations effectively
- Ability to effectively handle several parallel activities of varying complexity