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IT System Administrator
2 weeks ago
Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.
**Purpose**:
**Responsibilities**:
**Identity and Access Management Administration**:
- Responsible for ensuring that the housekeeping and administration of the firm's servers and directories are carried out in accordance with the firm's policies and procedures; this may differ across different offices and regions due to different jurisdiction requirements.
- Assists in defining access rights and privileges and administering logical access controls in line with Security Policies
**Service Requests**:
- Ensuring all service requests are processed in line with the Incident Management process and agreed service level targets (SLT's).
- Proactively managing all updates to relevant parties regarding service requests through to resolution.
**Audit and Reporting**:
- Creating and maintaining audit trails relating to all service requests and access controls.
- Produce and participate in internal audit reports as requested. Provide Ad-Hoc reporting using SIEM as required.
**Functional Knowledge Sharing and Contributing to Continual Improvement**:
- Develop, publish, share and maintain documentation to drive a consistent and effective service.
- Contribute to building the competency within Global System Administration team by ensuring effective knowledge sharing.
- Identify training needs or requirements for yourself individually or for the team.
- Proactively identify opportunities to continually improve efficiency and effectiveness of the procedures used to administer Identity and Access Management
**General and Other Responsibilities**:
- The System Administrator may be required to undertake other activities/tasks as instructed by their line manager and may be required to work overtime or work overseas on occasions as required by the needs of the business.
**Qualifications & experience**:
- Matric Certification **(required)**:
- IT focused post-matric technical Certifications **(required)**:
- ITIL Foundation **(required)**:
- IT Diploma / Degree **(required)**:
- Minimum 3 years in System Administration in a corporate, multinational environment **(preferred)**:
- Minimum 3 years in Multi-Forest domain administration **(preferred)**:
- Minimum 3 years in the ability to identity and access management administration **(preferred)
**System Skills**:
- Microsoft Office - Intermediate - Advanced
- Active Directory - Intermediate - Advanced
- Azure Active Directory - Basic - Intermediate
- Exchange 2016 - Intermediate - Advanced
- Powershell (scripting) - Basic - Intermediate
- Qradar (SIEM) - Basic - Intermediate
- Windows Explorer (NTFS permissioning) - Intermediate - Advanced
- ADManager Plus - Basic - Intermediate
**Knowledge and Skills**:
- Similar experience in within a medium to large corporate, networked environment
- Customer oriented experience in a global environment
- Experience of working with multiple domains and in-depth knowledge and understanding of Active Directory, access controls and general user administration principles
- Reliable and open-minded with a passion to drive solutions Flexible and adaptable in accordance with the business demands
- Able to understand business needs and prioritise issues accordingly
- Ability to mitigate risks and manage issues to resolution
- Proficient English language skills
- Attention to detail and thoroughness
- Research and analyze information and make recommendations based on relevant evidence
- Ability to perform well under pressure
- Manage and utilize, with a high degree of competency, system administration tools and processes to effectively deliver Access Management objectives
**Additional information**:
A working pattern of 45 hours per week in a rotating shift; additional hours may be required. Core support hours are 10:00 AM to 7:00 PM SAST (lunch hour included) with flexibility to work other hours.
**Mental & Environmental / Legal Requirements**:
- Must be able to handle pressure, setbacks and a high level of stress
- Must be able to work to deadlines
- Must be able to maintain strict adherence to confidentiality policies
- Must be in a position to work weekends where required (falling within or outside of the weekly 45 hour shift roster)
- Must have a clear criminal record
**Behavioral Competencies**:
- Ability to handle queries efficiently with diplomacy and tact
- Ability to follow instructions precisely
- Adaptive and responsive to change
- Delivering results and meeting business expectations
- Working with a close team
- Delivering through others
- Represent the organization in an honest, ethical and professional way and encourage others to do so demonstrate professionalism to support a culture of integrity within the team
- Act to prevent and report misconduct, illegal and inappropriate behavior
- Uphold professionalism with sensitive and confidential matters
**_Additional Considerations:
- **
- Applicants must be South A
