It/telecommunications IT Manager

4 days ago


Roodepoort, South Africa HRCorporation Full time

The IT Technical Manager is responsible for managing and providing third-party IT Support Services to our external Clients and managing our internal team of IT Technicians.

This individual will serve as the link between our Team and our Clients, ensuring the delivery of high-quality IT Support Services and maintaining Client satisfaction.

The IT Technical Manager may be required to be on-call outside of normal business hours to handle urgent issues or emergencies. Travel may also be required, depending on the needs of the Clients.

This role primarily involves office-based work, but may also require visits to Client sites.

Manage and direct the team of IT Technicians to ensure efficient service delivery to our Clients.

Maintain and build solid relationships with our Clients to understand their IT infrastructure, systems, and needs.

Ensure that our services meet the requirements of our Clients and troubleshoot any issues that arise.

Regularly review Client feedback and implement improvements to our services.

Train and mentor IT Technicians, ensuring they're up-to-date with the latest IT trends, tools, and best practices.

Coordinate with the IT Director and other stakeholders in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures.

Manage contracts and negotiate with vendors, outsourcers, and consultants.

Education/Experience

Bachelor's Degree in Computer Science, Information Systems, or a related field

5 years of experience in IT Service Management, with a focus on external Client Management

Proven experience in Team Management and leadership

Strong knowledge of IT systems, infrastructure, and trends

Strong team leadership skills, with the ability to motivate and inspire team members.

Excellent customer service skills, with a focus on Client satisfaction

Familiarity with IT contracts and vendor management

Skills Set

Service Desk
- 3+ years

Server Support 3+ years

Desktop Support 3+ years

Microsoft 365 3+ years

Printers and Multifunction Machines 4+ years

Networking and Infrastructure 4+ years

Security and Firewalls

PABX

CCTV

Biometrics

Pay: R45,000.00 - R60,000.00 per month

**Experience**:

- Service Desk: 3 years (required)
- Desktop Support: 3 years (required)
- Printers and Multifunction Machines: 4 years (required)
- Networking and Infrastructure: 4 years (required)
- IT Service Management,: 5 years (required)



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