Area Operations Manager

**Company Background**

Thrive on the opportunities that one of the country’s fastest leading and growing plastics and homeware retailers has to offer. Join Mambos for a challenging, yet rewarding career in the retail industry.

As we continue to expand, we are seeking a dynamic and experienced Area Operations Manager to oversee and enhance the operations of multiple store locations.

**Key performance areas**
- **
Operational Leadership**: Oversee day-to-day operations for multiple retail locations to ensure smooth and efficient processes.
- ** Sales & Profitability**: Drive sales performance by implementing strategies to increase store profitability, maximize revenue, and control costs.
- ** Store Performance**: Regularly monitor and evaluate store performance metrics, ensuring each location meets or exceeds key performance indicators (KPIs).
- ** Team Management**: Recruit, train, and mentor store managers and their teams to foster a high-performance culture.
- ** Customer Experience**: Ensure a consistent and exceptional customer experience across all stores by enforcing company policies and standards.
- ** Compliance**: Ensure all stores comply with company policies, health & safety standards, and legal regulations.
- ** Inventory Management**: Oversee inventory processes, including stock levels, shrinkage control, and supply chain coordination to meet demand.
- ** Reporting**: Provide regular updates and reports to senior management regarding store performance, staff development, and sales goals.
- ** Problem Solving**: Address and resolve operational issues as they arise, implementing corrective actions as necessary.

**Desired Experience & Qualification**

**Educational background**:

- Bachelor’s degree in Business Management, Retail Management, or a related field (or equivalent experience)

**Experience**:

- Minimum of 5 years of experience in retail operations management, including overseeing multiple stores or units
- Proven track record of improving store performance and driving results
- Experience in team leadership

**Industry knowledge**:

- In-depth understanding of retail operations best practices, industry trends and customer service standards
- Working knowledge of retail technologies such as point-of-sale (POS) systems, inventory/stock management systems, and workforce scheduling tools.**Key Skills and Competencies**:

- **
Leadership and Team Management**:

- Strong leadership skills with the ability to motivate and manage teams across various store locations.
- Ability to delegate tasks effectively while maintaining accountability.
- Experience in conflict resolution and managing diverse teams.
- ** Operational Expertise**:

- Proficient in overseeing store operations, including stock control, store layouts, and compliance with health and safety regulations.
- Strong organizational and multitasking abilities to manage multiple stores or regions.
- ** Customer Service Focus**:

- Commitment to providing exceptional customer service and improving customer experience across all retail locations.
- Ability to analyse customer feedback and implement improvements.
- ** Financial Acumen**:

- Competent in managing budgets, analysing profit-and-loss reports, and taking corrective actions to ensure profitability.
- Ability to forecast sales, plan inventory, and control expenses.
- ** Communication and Interpersonal Skills**:

- Excellent verbal and written communication skills, with the ability to communicate effectively at all levels of the organization.
- Strong interpersonal skills, enabling effective collaboration with store teams, senior management, and external partners.
- ** Problem Solving and Decision Making**:

- Strong analytical skills with the ability to make data-driven decisions.
- Proactive in identifying problems and implementing solutions to improve operational efficiency and store performance.
- ** Adaptability and Resilience**:

- Ability to thrive in a fast-paced retail environment and adapt to changing circumstances and market conditions.
- Resilient and able to handle pressure and deadlines effectively.
- ** Technological Proficiency**:

- Competent with retail management software, reporting tools, and Microsoft Office Suite (Excel, Word, PowerPoint).
- Understanding of e-commerce, online sales, and their integration with physical store operations (optional but advantageous).

**Personal Attributes**:

- ** Results-Oriented**:

- A driven individual with a strong focus on achieving sales targets and operational goals.
- ** Customer-Focused**:

- A commitment to delivering a high standard of customer service across all stores.
- ** Organized and Detail-Oriented**:

- Able to manage multiple priorities and maintain a strong attention to detail in all aspects of store operations.
- ** Innovative**:

- Open to new ideas and continuous improvement, constantly seeking ways to innovate and streamline processes.
- ** Integrity and Professionalism**:

- Displays a high leve