Helpdesk Technician

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.We are seeking a skilled and proactive Help Desk & Infrastructure Support Technician to provide comprehensive IT support across software, hardware, and networking platforms. You’ll support internal users by troubleshooting end-user devices, managing user accounts, maintaining IT infrastructure, and participating in various technical projects. This is a hands-on, in-office role working with modern technologies including VMware, Azure, Active Directory, Office 365, and enterprise-level hardware and software systems. Key Responsibilities:- Troubleshoot and resolve hardware and software issues for desktops, laptops, tablets, and mobile devices (Windows OS required; Mac OS nice to have).- Assist with workstation imaging, deployment, setup, and configuration.- Deliver internal customer service with a focus on professionalism and timely resolution.- Support and maintain Active Directory, Office 365, VPN, and Remote Desktop Gateway.- Deploy and manage virtual machines using VMware vCenter and Azure.- Monitor and maintain data centers and server infrastructure.- Install, configure, and maintain SQL/Web Servers, antivirus, backups, SFTP servers, and certificate management tools.- Troubleshoot internal network connectivity issues (basic knowledge of TCP/IP, DNS, HTTP/S, SFTP).- Support wireless network access, firewalls (Palo Alto/Fortigate), switches, and routers.- Assist with vulnerability management and security tools deployment.- Support IT office infrastructure including audio/visual setups, IP phones, and biometric access systems.- Perform hardware inventory and asset management.- Participate in general IT facilities tasks and vendor coordination.- Participate in IT projects and assist in implementing new technologies.- Follow and improve standard operating procedures (SOPs).- Create and maintain system documentation, including configurations and project updates. Qualifications & Experience: - Minimum 4 years’ experience in a Help Desk/Desktop Support or similar IT role.- Solid understanding of Windows OS, Microsoft Office 365, Active Directory, and common desktop hardware.- Hands-on experience with VMware vCenter, Azure, and cloud-based server deployments.- Basic networking skills (routing, switching, IP addressing).- Familiarity with Service Management Tools such as ServiceNow, Salesforce, or Freshdesk.- Experience with tools such as antivirus platforms, monitoring systems, and remote desktop solutions.- Knowledge of cabling standards and hands-on experience with Cat 5/5e/6 preferred.- SQL Server, Web Server, SFTP, and certificate management experience a plus. - We’re obsessed with making this the best job you’ve ever had - We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: - We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group- Have confidence in your health with our offered Medical Aid Scheme.- Invest in our competitive Personal Pension plan and help set you up for your future.- Big on family? So are we Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).- Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose- Further your professional development with our Tuition Reimbursement Schemes- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year - MRI continues to _strive to amaze_ as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your tale