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Hotel Operations Manager

2 weeks ago

Nottingham Road, South Africa Brahman Hills Hotel Full time

**Hotel Operations Manager**

**Location: Brahman Hills Hotel, Nottingham Road, Midlands, KZN**

**Salary Range: R 25,000 - R 30,000 negotiable**

**Join Our Team at the Prestigious Brahman Hills Hotel**

Brahman Hills Hotel, a renowned 4-star establishment nestled in the picturesque Midlands of KZN on Nottingham Road, is seeking a dynamic and experienced Operations Manager. Our hotel boasts multiple exquisite restaurants and is a coveted destination for weddings and events. We are looking for a leader who can maintain our high standards and contribute to our growth and success.

**Key Responsibilities**:

- Oversee daily operations to ensure a consistently high standard of guest service and maximise profitability across all outlets.
- Plan and direct key hotel operations including quality, standards, cleanliness, and guest satisfaction.
- Foster a culture of excellence in guest care, promoting a warm welcome and exceeding expectations.
- Collaborate with all Heads of Departments (HODs) for smooth day-to-day operations.
- Conduct regular meetings with HODs to discuss operational matters, performance targets, and guest feedback.
- Deputise for the General Manager as needed, attending various meetings and events.
- Ensure the consistent implementation and review of SOPs across all departments.
- Handle day-to-day queries, complaints, and problems arising in the hotel.
- Liaise with the General Manager and Events Manager for business forecasting and planning.
- Drive financial opportunities and create a proactive up-selling environment.
- Conduct Duty Management shifts, fire walks, and Health & Safety audits.
- Promote positive employee relations and regular team communication.
- Inspect departments for service delivery, cleanliness, presentation, and staff grooming.
- Ensure Health and Safety compliance for all hotel premises.

**Qualifications**:

- Minimum requirement: Diploma in Hospitality Management; a degree in a related field would be beneficial.
- Minimum of 5 years experience in a managerial role within the hospitality industry.

**Skills**:

- Strong commercial awareness, relationship-building, and problem-solving skills.
- Excellent organizational, multitasking, and leadership abilities.
- Outstanding communication and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office Suite.

**Working Hours**:

- Working hours are based on the hospitality industry norm.

**Application Process**:
**Additional Information**:

- Details regarding benefits, career development opportunities, and company culture will be discussed during the interview process.

**Join us at Brahman Hills Hotel in Nottingham Road, Midlands, KZN, where luxury meets tranquility, and play a pivotal role in our continued success.**

**Job Types**: Full-time, Permanent

**Salary**: R25,000.00 - R30,000.00 per month

Ability to commute/relocate:

- Nottingham Road, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Hotel management: 5 years (required)