Operations Manager
6 days ago
**Key Performance Areas will include**:
- Strategy, business modelling, planning & budgeting for company’s operations & servicing unit
- Management of company’s operations & client servicing functions across all regions in which the company operates
- Support operations & client servicing in non-South Africa regions
- Management of personnel, systems and services related to:
- New bill issuer onboarding
- New payment network onboarding
- Tender management
- Servicing & query management for payment networks & bill issuers
- IT support for network and biller operations
- Refunds & charge backs
- Fraud management
- Reporting
- Continuous business process & system improvements
- Ongoing monitoring, measurement, and improvement of the company’s information management systems and analytics for the operations function
- Risk management of the company’s operations
- Product owner of operations & client services functions projects
- Office and facilities management, including oversight over head office building, reception, travel and events management.
**Essential minimum qualifications, skills, and experience**:
- Relevant tertiary qualification
- 10 years senior management experience in operations and client servicing in the payments industry
- Excellent understanding of the financial services industry
- Proven ability to run a diverse team across different solutions and locations
- Proven ability to run operations at scale
- Fluent in English and ideally Afrikaans
- Driver’s license
- Willingness to travel (limited travel involved).
**Ideal qualifications, skills, and experience**:
***
- Good understanding of the project and product development lifecycle
- Experience in implementing automated systems (e.g. workflow systems) to enhance business processes and reporting
- Payments industry specific training & qualifications
- Understanding of payment industry regulations and security requirements
- Experience in general office management services.
General:
- _In keeping with our client’s employment equity requirements, only South African citizens will be considered._
- _Please include your current salary and salary expectations._
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