Cit Monitoring Consultant

2 weeks ago

Cape Town, South Africa NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
- Monitor the estate of fully-cashed ATMs to ensure all issues are actioned within the agreed timeframes
- Ensure maximum uptime and optimal cash availability of fully-cashed ATMs
- Monitor trends and advise on ATM capacity planning
- Ensure that all fully-cashed ATMs are loaded within the agreed SLA
- Monitor and report on all cost control measures to ensure optimal loading amounts
- Resolve client issues telephonically - inbound and Outbound customer care
- Submit daily, weekly and monthly reports and report on data and deliverables on a timely basis
- Manage and allocate all events accordingly
- Log all inbound and outbound calls on the in-house SparkManage software
- Troubleshoot and resolve issues when systems are down or problematic
- Monitor critical sites and ensure that they are actioned timeously
- Follow up and action all open events timeously
- Raise events for matters that require a site visit
- Manage relationships and liaise with third party service providers
- Ensure constant revision and refining of processes and procedures
- Be available for the on-call cycle on weekends, public holidays or weekend shift work
- Actively track and prioritise all scheduled loads
- Monitor dedicated vehicle performance

Education (Min)

Academic Grade 12

Work Experience

Cash Planning experience

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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