Account Executive

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**Role Purpose/Business Unit**:
To manage strategic key accounts, maintain a long term & healthy relationship with key internal and external stakeholders, with the primary objective to drive profitable and long-term revenue growth, customer experience & satisfaction and increased market share on the respective portfolio, through effective service delivery, protection/renewal of existing business and identifying new sales opportunities across the different product and solution offerings.

**Your responsibilities will include**:
**Sales & Stakeholder Management**
- Responsible for developing and implementing account strategy to ensure delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L
- Primary relationship owner for portfolio, responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level, leverages those relationships to create new value, opportunities and win new business
- Acquire a thorough understanding of key customer needs and requirements.
- Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts
- Retaining and growing business by identifying major new sales opportunities
- Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level
- Influences Vodacom SA/Group Account sponsors and decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes
- Ensuring effective service delivery and customer satisfaction
- Ensures (virtual) team works collaboratively with all other functions within Vodacom to drive the Premier client network agenda and ensure alignment
- Prepare an Account Plan which is shared with both internal and external stakeholders
- Ensure there is Complex Sales road map for each relevant opportunity
- Own escalated customer complaints for the channel from a service perspective.
- Ensure that sales and pricing claims on their debtors trading accounts are proactively resolved
- To support finance in recovering overdue and non-payment by clients.
- Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

**Reporting**:

- Assesses customer and market trends and provides timely and accurate revenue forecasting.
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis by product
- Annual Sales Strategy & Budget Planning
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Forecast and track key account metrics
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
- Regular Revenue Assurance to ensure all customer’s global revenues from all it’s subsidiaries are correctly reported
- B Degree/Equivalent
- A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous
- A minimum of 7 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:

- Portfolio management
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships

**Technical Competencies**
- Experience in solution selling within enterprise customers
- Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
- Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
- Successful track record of managing multi
- industry and multi-tower sales and demonstrate profitable revenue growth
- Demonstrated ability to influence at c-level

**Behavioural Competencies**
- Customer Focus: Prioritizing customer needs and delivering excellent service
- Accountability: seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibili