Dedication Specialist Sales Consultant Meridian Wine Merchants Gauteng

2 weeks ago

Johannesburg, South Africa Managed People Solutions Full time

**Responsibilities**:

- New product introduction, vintage change and upliftment procedure to be carried out as per SOP.
- Client Trade visits to be done as per the RSM/FSM’s requirements and according to SOP.
- Effective planning of the call cycle as per contact and coverage SOP.
- Calling customers in accordance with the agreed call cycle.
- Assisting new customers in opening new accounts as per SOP on new accounts.
- Recording and promptly acting upon customers’ complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid.
- Actively building relationships with customers by identifying new growth opportunities in the wine category (e.g. in store customer tastings) and adding personal touches (e.g. deliver complimentary bottle of wine on customer’s birthday) as per SOP.
- Identifying and execute promotional opportunities/requirements as per the customers’ needs and promotional SOP.
- Identify training needs of the customer and execute according to a training plan.
- Gaining knowledge on various products and processes in order to carry out a strategic negotiation with customers.
- Understand your personal sales target by customer and brand and deliver the result.
- Understand how personal sales commission / incentive are calculated.
- Grow and maintain the customer base to achieve the sales target.
- Develop a plan to close the sales gap by analysing a weekly and monthly Sales Report and submit this report as per SOP.
- Log all calls and capturing interaction with customers on the handheld device as per SOP and RSM/FSM requirements.
- Collect customer information as per “Know Your Customer” Brief.
- Collect competitor’s activity at outlet level as per SOP and RSM requirements.
- Submit trade program & cycle brief execution feedback as per SOP and RSM requirements.
- Other operational report / feedback as per RSM requirements.
- In accordance with the SOP according to customer call procedure.
- Order taking and processing to be done on hand held technology.
- Action specified tasks from cycle brief or operational requirements from FSM/RSM.
- The managing of the stock allocation as per FSM’s/RSM requirements and stock allocation report.
- Ensure continuous development and up-to-date industry knowledge and competence.
- Ensure compliance with all key trading related legislation.

**Qualifications and Experience**:

- Diploma relating to Sales, Marketing, Hospitality Management or Food and Beverage Management.
- Cape Wine Academy Wine Certificate
- 3 years’ plus experience in Sales and Merchandising within the FMCG Liquor Industry, encompassing both On-Consumption and Off-Consumption

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