Relief Manager

Contact person for this position:
Rayleen Lentz

**Job Purpose**:
**Experience**:

- Minimum 5 years’ experience as a Store Manager (in a retail environment)
- Clothing retail experience is essential.

**Travel**
- Extensive travel between stores within their cluster / area / range
- Need to ensure that regular store visits are being conducted.

**Reporting Structure**:
Relief Manager will report directly to the respective Area Manager

**Qualification**:

- Minimum requirement of a Matric + 5 years’ experience as a Store Manager (in a clothing retail environment)
- Driver’s License and the ability to drive
- Flexibility to travel and work in stores in different towns (operational requirements dependant)
- Microsoft Proficient / Computer Literate

**Competencies (skills and attributes)**:

- Analytical Thinking
- Coaching & Developing Others
- Customer Insight & Focus
- Decision making
- Performance focus
- Problem Solving
- Team Leadership

**Working Tools**:
Pool Vehicle, Company Cell phone and Company Laptop

**Salary**: - Negotiable depending on experience and qualifications.

**KEY RESPONSIBILITIES**:
**Asset Management**
- Responsible for the branches, ensuring that the outside of the stores are kept neat and

tidy and that inside fixtures and fittings are accounted for and maintained at all times.
- Co-ordination of maintenance and repair services.
- Protect and secure all company assets in the stores.

**Stock Control**
- Responsible for all stock and will be held accountable for all overages and shortages.
- Prepare requisitions to replenish stock when required.
- Identify and report on slow selling items.
- Conduct stock takes and manage shrinkage as per company acceptable percentage and standards.

**Merchandising**
- Manage the quality and quantity aspects of the merchandise assortments.
- Co-ordinate the layout of shelves and merchandise of seasonal and sale displays.
- Identify new ways of promoting merchandise.
- Ensure required housekeeping standards are always maintained.

**Marketing and Sales**
- Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited and achieved.
- Prepare and direct staff who are preparing merchandise displays in alignments with sales and marketing requirements.
- Actively participate in promotions.
- Stay up to date with current advertising trends.
- Provide sales leadership to staff.
- Stay current with products, marketing, and pricing of area retailers with similar products.
- Achieve and exceed store sales targets.
- Organizing special promotions sales & events.
- Initiating changes/improvement suggestions.

**Administration and Cash**
- Ensure that the standard of administration and procedures in stores are met.
- Ensure that the responsible persons are following proper procedures when handling all stores cash. Check and verify these documents daily.
- Manage controllable expenses as this directly affects the profitability of the branch.
- Reporting daily figures to Area Manager.

**Security / Risk**
- Manage the security in all aspects of the business and ensure that security procedures are strictly adhered to at all times.
- Monitor security staff and make sure that they are alert and performing their duties to the maximum.
- Ensuring that Health & Safety standards are met.
- Attend to alarm calls / call-outs.

**Customer Services**
- Train staff in customer service.
- Assist customers with enquiries and complaints.
- Continuously satisfy customer needs and attract clientele.

**People Management**
- Assign employees to specific duties, by way of their job description, tasking plans and goals.
- Encourage, assist, and train employees to become a motivated workforce driving sales within the stores and the business.
- Manage performance and development of staff.
- Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary.
- Manage the store staffing blueprint by replenishing staffing through the company recruitment policy and processes.
- Manage time and attendance of staff at all times.
- Conduct staff meetings.

**MINIMUM REQUIREMENTS**:

- Matric Certificate.
- NQF 5/6 Certificate or Diploma in Retail/Business Management (advantageous)
- Valid Driver’s License - Code 8 unendorsed + ability to drive a light motor vehicle
- 5 years minimum experience as a Branch Manager (clothing retail environment)
- Computer Literate (Microsoft Office Proficient)
- Excellent communication skills
- Flexibility (including ability to work in different stores / towns / as per operational requirements / needs of the business.)

**UNDERTAKING**
- Criminal / Credit Check
- Qualification verification
- Computer and Psychometric assessments where required
- First Aid / Firefighting training