Head of Decision Science

**Job title**:Head of Decision Science

**Reporting to**: Chief Risk Officer

**Location**:Cape Town, South Africa

**ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS**

**WHAT WE DO**

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.

If you're looking for a new place to call ‘home' that believes in the potential of the broader SME landscape in South Africa and a place where you'll work with awesome people - then Lula's the place for you

**We're making business banking fast, human, Lula**

**OUR VALUES**

**Collaborative **_- we're a clan and work together as a team, always towards a common goal_

**Committed**_ - we're accountable and follow through no matter the challenge_

**Curious **_- we look for better ways to do things and make a positive difference_

**Connected**_ - we stay close to, learn from and look to understand each other and our customers_

**Compassionate**_ - we go out of our way to care about our colleagues, our customers and our community_

**OVERALL PURPOSE**

The of Head of Decision Science is responsible for leading the design, development, and improvement of credit models, scorecards, and analytics tools to enhance Lula's automated credit decisioning systems. This role requires a strategic thinker with the ability to drive credit automation, align decision science initiatives with business goals, and ensure that models are compliant with IFRS9 standards. The incumbent will work closely with cross-functional teams, including Credit Underwriting, Portfolio Management, Finance, and Data Engineering, to ensure that credit models are optimised for both performance and compliance.

**Responsibilities will include**:

- Develop and execute a strategic roadmap for credit automation aligned with business objectives.
- Collaborate with the Credit Management team to define vision and goals for credit automation initiatives.
- Identify expansion opportunities to grow the portfolio profitably.
- Work with the Head of Credit Underwriting and Portfolio Manager to combine data-driven insights with credit knowledge.
- Accountable for the implementation and performance of automated credit decisioning models (across multiple products, including Merchant Cash Advance and revolving credit for SMEs) in line with KPIs and Business Strategy.
- Monitor and enhance automated credit decisioning models and ensure necessary improvements.
- Implement and monitor controls to mitigate potential risks associated with automated credit decisions.
- Ensure accurate and timely reporting on the performance of automated products.
- Responsible for building, implementing, and maintaining an IFRS-compliant provisioning model in collaboration with Finance and Credit Management.
- Continuously evaluate and develop analytical models to support funding decisions (credit risk, affordability, pricing, delinquency, and fraud detection).
- Ensure appropriate governance for development, sign-off, and monitoring of models.
- Provide input to enhance existing processes, identifying new opportunities within credit and collections teams.
- Collaborate with the Portfolio Manager to analyse portfolio performance, identify higher-risk areas, and recommend remedies.
- Extend company data with relevant third-party and alternative sources for building analytic systems.
- Stay updated with AI/ML trends and methodologies to identify emerging credit risks and opportunities.
- Work closely with Data Engineering to ensure required data for credit modelling and reporting is available.
- Collaborate with the Product team to prioritise and drive initiatives forward.
- Manage the Data/Decision Science team, including recruitment, KPI setting, and ensuring world-class delivery.

**THE COMPETENCIES WE'RE AFTER**
- Strategic thinker with the ability to align model development to business goals.
- Strong leadership and team-building capabilities.
- Excellent communication skills, with the ability to present complex data insights to non-technical stakeholders.
- High attention to detail, ensuring accuracy and compliance in all modelling activities.
- Passion for innovation and staying ahead of emerging trends in data science and credit automation.
- A self-starter, able to take initiative and drive models from concept to implementation while ensuring usability across teams.

**THE SKILLS AND EXPERIENCE WE'RE LOOKING FOR**
- Garde 12 achieved
- Bachelor's or Master's in Data Science, Statistics, Mathematics, or a related quantitative field.
- Advanced degree (PhD) preferred but not required.
- 10+ years of experience in data science, analytics, or related roles within financial services, ideally in lending or fintech.
- Proven experience leading teams and driving strategic initiatives to implementation in a dat