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Digital Commerce: Supply Chain Lead Store
2 weeks ago
**Role Purpose**
**Role Description**
- Execute the Digital Commerce strategic objectives pertaining to the development and optimisation of the store fulfilment channel (i.e., from customer ordering to delivery) through end-to-end project management and solution delivery.
- Assume end-to-end responsibility for business and stakeholder readiness pertaining to supply chain project implementation, solution or process change and coordination.
- Plan for new or changed supply chain services or systems and execute technical planning and transition into operations, coordinating with multiple functions to ensure organizational readiness for change.
- Ensure the successful transfer of operational, system or business process ownership from the project to relevant ecommerce Store Fulfilment business stakeholders, ensuring consistent delivery approach and governance is applied.
- Continuously monitor and analyze fulfillment metrics to identify areas for improvement and implement changes accordingly.
- Conduct regular check-ins and facilitate forums with key project stakeholders to ensure delivery milestones are on track and any potential risks or delays are proactively mitigated.
- Ensure successful execution on business case models, relevant designs and implementations of supply chain operational processes to support the business growth.
- Provide ongoing support to supply chain operations in delivering budgeted productivity improvements through engineering and continuous improvement initiatives.
- Manage and control project costs, including negotiating lead-time, cost, and quality with suppliers to obtain maximum benefit for the company.
- Provide business stakeholders with regular progress reports, dashboards and status updates.
- Proactively manage and resolve business readiness activities and issues within specific business units.
- Manage all aspects of solution or project change management, ensuring alignment and integration critical functions and activities between organisational change management, project training, communication and business readiness as deemed necessary, based on high level impact assessment and business delivery needs analysis.
**Qualifications and experience**
- Degree Industrial Engineering, Mechanical Engineering, Logistics or a related field - (essential).
- Project Management Certification - (desirable)
- +6 years' experience in supply chain, logistics or similar role with solid experience driving business or solution delivery, change and readiness for large, multiple and relatively complex supply chain or logistics fulfilment projects / programmes - (essential).
- Solid experience designing new logistics processes and infrastructure solutions - (essential)
- Solid experience end-to-end project management, delivering business requirements for supply chain or logistics for new and continuous improvement solutions - (essential)
- Strong understanding of ecommerce retail processes and supply chain operations, with specific exposure on end-to-end client ordering to delivery/order fulfilment - (desirable).
- Experience in supplier negotiations, contracts, service level agreements and delivery management - (desirable).
- Strong change management capability and experience delivering change involving people, processes, and technology - (desirable).
- Experience in leading a team or coordinating various stakeholder inputs into role profile - (desirable).
**Key competencies and work ethic**
- Project and business delivery management - Applies project and business delivery management processes and tools to deliver business readiness and ensures that components/ functions of Business Analysis, OCM, Project Training and Communication are identified based on project specific requirements. Define roles and responsibilities for all business stakeholders involved.
- Analytical thinking - Understands, analyses, and navigates the risks of complex processes with a strong basis on project methodologies and principles. Applies sound discretion and judgement in balancing competing demands and priorities.
- Sound eCommerce Supply Chain Management knowledge - Understands of the demand and supply of goods management, quality, and quantity management, including costs and cost efficiencies within in an ecommerce supply chain.
- Relationship building - Works collaboratively with others to achieve business outcomes. Builds credibility quickly and establishes trust to empower and enables others to integrate and sustain change.
- Able to influence and inspire commitment in others, effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
- Results-oriented and quality focused setting stretch goals for self, while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.
- Ability to work under pressure and manage multiple demands while organizing, prioritizing, and reordering workload in a rapidly chang
