IT Service Delivery Specialist

1 week ago

Bedfordview, South Africa Hisense SA Full time

**Company Introduction**

In 1996, Hisense officially entered the South African market with product lines covering televisions, refrigerators, mobile phones, washing machines, air conditioners, and other products. Its sales channels covered over 5,100 stores within South Africa and radiated to more than 10 surrounding countries in Southern Africa, such as Namibia, Zambia, Mozambique, and Zimbabwe.

From 2012 to the present, Hisense's product sales in the South African market have been increasing year by year. As of 2019, Hisense's refrigerators had a sales volume share of 29% and ranked first in the South African market, with sales revenue also at 26% and ranking first. Hisense's televisions had a sales volume share of 26% and ranked first in the South African market, with sales revenue at 24% and ranking second.

**Job Title**: IT Service Delivery Specialist

The IT Service Delivery Specialist ensures the efficient delivery of IT services by managing technical support, incident resolution, and system maintenance. This role focuses on optimizing IT operations, coordinating with vendors, and ensuring service quality meets business needs and SLAs.

**Key Responsibilities**:

- Monitor IT infrastructure, ensuring reliability and performance. Maintain stable network connections for both the company office and employee accommodation, promptly resolving any network failures.
- Assist employees with computer-related issues, including providing technical specifications for new purchases, troubleshooting hardware/software problems, and coordinating repairs with vendors.
- Diagnose and resolve issues related to company office systems, ensuring smooth daily operations.
- Oversee the maintenance and proper functioning of company IT equipment.
- Handle monthly IT-related payments, ensuring accurate and timely processing.
- Manage IT service providers, ensuring efficient collaboration and service delivery.
- Perform additional tasks as assigned by management.

**Requirements**:
1. **Key Work Experience**:

- 3-5 years of experience in IT support, system administration, or a related field.
- Hands-on experience in troubleshooting computer hardware, software, and network issues.
- Experience in managing IT equipment and coordinating with vendors for maintenance and repairs.
- Knowledge of IT procurement and payment processes.
- Experience in network administration, ensuring stable office and residential connectivity.
- Prior experience in IT vendor management is a plus.

2. **Qualification**:

- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
- Industry certifications (e.g., CompTIA A+, CCNA, ITIL) are an advantage.

**Work Location**: Bedfordview, JHB

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