Outbound Controller

PURPOSE

To achieve operational excellence within the Outbound Department incorporating functions in the following areas: exports logistics planning, cutting operations, order consolidation, despatch both local and line-haul orders, co-ordinate product returns and in so doing ensure that customer requirements and company objectives and service levels are met.

**SPAN OF CONTROL**

This role is responsible but not limited to cutting operations planning for all Outbound Dispatching processes, collaborating with other team members as well as the Department Manager.

KEY ACCOUNTABILITIES & OUTPUTS
- Responsible for the efficient and safe scheduling/execution for the company’s logistics and objectives.
- Participating and co-ordinating of audits as and when required.
- Ensure that the DC is always in a highly presentable state and audit ready.
- Ensure collaboration with operational teams to ensure efficient processing of cuts and exports.
- Ensure customer satisfaction through professional and on time deliveries.
- Communicate with Sales Consultants / team to ensure efficient execution of cuts and exports.
- Understand and execute the planning process involved when stock leaves the distribution centre.
- Ensure optimum utilisation and vehicle turnaround times.
- Ensure all deliveries picked / cuts processed the previous day, are delivered the next day to local customers and within 48hrs to coastal customers.
- Work collaboratively wit Export Planning to ensure efficient planning and execution of exports.
- Arrange returns and collections of upliftment’s, which must be tracked throughout the return process.
- Implementation of more efficient means of streamlining the distribution process.
- Ensure accurate administration for transaction excellence.
- Manage and adhere to SHE programmes and OHS act.
- Ensure department’s consumable needs are met.
- Ensure transporters are debriefed, paperwork is filled, and queries resolved.
- Ensure admin and daily checking of all delivery log sheets takes place to facilitate queries and credit note requests.
- Prevent and act on all security or risk issues and ensure that risks are dealt with proactively.
- Assist the department manager in supervising outsourced companies, including daily and monthly monitoring of SLA’s and costs.
- Be security conscious at all times.

Safety, Health, Environment - We Tread Softly
- Report all safety hazards, incidents, and near misses to manager
- Ensure housekeeping is kept to **5S standards.**

**REQUIREMENTS**:
Knowledge and skill
- Min 3yrs previous experience in a despatch /warehouse environment
- Knowledge of distribution centre, logistics and supply chain operations
- Customer service orientated
- Attention to detail
- Ability to work independently and under pressure
- Good interpersonal skills
- Excellent planning, organising and decision-making skills
- Excellent verbal and written communication skills
- Computer literacy
- Ability to work in a strong team environment
- Ability to develop workplace procedures and documentation

COMPETENCIES: INDIVIDUAL CONTRIBUTOR LEVEL
- **Valuing Differences** - Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas from diverse individuals.
- **Work standards** - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
- **Earning Trust** - Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenges_._
- **Initiating Action**:

- Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
- **Customer Orientation**:

- Placing a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs.
- **Quality Orientation**:

- Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
- **Safety Focus**:

- Identifying and improving conditions that affect own and others’ safety; upholding safety standards_._
- **Planning and Organising**:

- Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources_._
- **Continuous Learning**:

- **Influencing** - Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
- **Technology Savvy**:

- Leveraging o