Change Management Specialist Ftc

SBV seeks a Change Management Specialist who will be responsible to create and implement change management strategies and plans that maximize employee adoption, usage and minimize resistance. A focus would be to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes
- Contribute to organizational change management knowledge by owning, maintaining change methodology and tools, and transferring organizational capacity to leaders in their roles as change sponsors. This includes supporting the execution of plans by employee-facing managers and business leaders as they direct their teams through transitions
- Establish and continuously mature the people change capability (methodology, tools, standards, templates, etc.) to ensure effective transitioning of all stakeholder and people elements in the project context.
- Establish effective governance that provides an objective oversight and independent view on the portfolio performance (across various dimensions) to mitigate people risk.
- Create and manage measurement systems to track adoption, utilization and proficiency of individual changes. Define and measure success metrics and monitor change progress.
- Provide direct support and coaching to key stakeholders within SBV, for example front-line managers/supervisors and HR Personnel, as they help their direct reports through transitions.
- Support project teams in integrating change management activities into their project plans.
- Train the Middle to Senior HR Management team on change management frameworks and applicable skills to leverage of the extended capability within SBV
- Develop and maintain conducive relationships with all relevant internal (HR, Training, Marketing, Business Enablement) and external stakeholders (vendors) to facilitate the achievement/delivery of mutual objectives.
- Assist in resourcing and capacity management which may involve internal and external resources, and provide input into planning and management of resources to ensure adequate capacity to meet business needs
- Mentor the Junior Change Management Analysts function within the organization, in accordance to set out KPI’s.

**People Management**
- Provide leadership to employees within SBV
- Creates a conducive environment which translates into productivity and high morale within SBV
- Inspire one’s team to deliver on key performance areas
- Adhere to legislative requirements and Group policies and procedures
- Leading the focus on talent to instil value creation for high value contributors
- Manage one’s headcount in alignment with the principles and policies of SBV monthly. Inclusive of notifying HR of team cancellations, new business, and new initiatives with the relevant documentation /approvals
- Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV
- Lead and manager the Talent Management Process within one’s centre / s
- Lead and manage the end-to-end performance management process of employees
- Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices
- Manage overtime / illegal overtime of one’s centre/s through proper planning and staff rotation inclusive of driving the time and attendance system within one’s centre/s
- Responsible for employees to undergo the relevant training inclusive of any mandatory refreshers in conjunction with the Training Academy
- Draft and execute training plans in conjunction with the Training Academy.

**Drive the organisation culture within one’s centre**
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm, and commitment towards the mission.
- Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement
- Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction
- Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard

**Provide leadership to employees within the organisation, creating a winning culture and high morale**

**Lead as an Ambassador and executor of Change**
- Act as a change management architect in periods of change to ensure continuity to operations
- Manage the integration of CIT and Processing into a seamless end to end solution for customers
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s centre/s

Minimum Requirements
- 4 years’ experience in people change management strategy design and execution within the project environment and across the organisation.
- Working with change management methodologies and tools such as ADKAR, PREXSU
- Working knowledge of b