Agent: Installation Support

2 weeks ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001165

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
**Job description**:
**Duties and Responsibilities**
- Marketing of Tracker to both existing and prospective clients.
- Establishing, building and maintaining relationships with our various partners.
- Contract administration, feedback and daily statistical reporting.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Provide service within the region as well as other departments/regions/staff within Tracker.
- Meet/exceed targets.
- Data capturing.
- Follow up leads/queries.
- Scheduling fitments of Tracker units.
- Liaising with technicians regarding appointments.
- Rescheduling of appointments.
- Checking/Maintaining high Quality of schedules.
- Monitoring effective utilization of Tracker technicians.
- Outsourcing of work to Fitment centres.
- Maintain local and regional Scheduling Relationships.
- Management of potential cancellations.
- Taking ownership of all queries received and calls taken and assisting the client within our SLA’s

**Minimum requirements**:
**Qualifications, Skills and Experience**
- Matric with at least 1 year Contact Centre experience.
- Bilingual (English and Afrikaans) advantageous.
- Experience in a technically orientated environment.
- Excellent computer skills: MS office
- Must have knowledge of Tracker products
- Excellent typing and accurate data capturing skills.
- Excellent communication skills including excellent telephone manner.
- Analytical skills.
- Demonstrated ability to work in a highly pressurised environment
- Feel confident to have all calls voice recorded.
- Excellent time management - Work with time controls.
- High levels of self-discipline.
- Be able to work independently.

**Benefits**
- Medical Aid
- Provident Fund

  • Installation Support Agent

    1 week ago

    Randburg, Gauteng, South Africa Tracker Network Full time R200 000 - R400 000 per year

    Listing reference: track_001529Listing status: OnlineApply by: 3 December 2025Position summaryIndustry: IT & InternetJob category: Customer ServiceLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: NoIntroductionTracker is seeking an Installation Support Agent to join the Installation Support division at our Head Office. The...

  • Installation Support Agent – Testing

    2 days ago

    Randburg, Gauteng, South Africa Tracker Connect Full time R330 000 - R540 000 per year

    Position SummaryIndustry:Telecommunication ServicesJob category:Telecommunication and Mobile SystemsLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroductionTracker requires the Services of an Installation Support Agent in the Operations Department; Based in Johannesburg. This position requires the candidates to support the...

  • Installation Support Agent – Testing

    2 days ago

    Randburg, Gauteng, South Africa Tracker Network Full time R150 000 - R250 000 per year

    Listing reference: track_001535Listing status: OnlineApply by: 9 December 2025Position summaryIndustry: Telecommunication ServicesJob category: Telecommunication and Mobile SystemsLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTracker requires the Services of an Installation Support Agent in the Operations...

  • Installation Support Agent

    2 days ago

    Randburg, Gauteng, South Africa Tracker Connect Full time R104 000 - R130 878 per year

    Position SummaryIndustry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:NoIntroductionTracker requires the services of Installation Support Agents in the Scheduling division, based at the Head Office in Johannesburg. The candidates will be required to ensure Customer Service Standards are...

  • Installation Support Agent

    4 days ago

    Randburg, South Africa Tracker South Africa Full time

    Tracker requires the services of Installation Support Agents in the Scheduling division, based at the Head Office in Johannesburg. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a...

  • Installation Support Supervisor

    1 week ago

    Randburg, South Africa Tracker South Africa Full time

    Tracker requires the services of an Installation Support Supervisor in the Acquisitions Department situated at their Head Office based in Johannesburg. The Supervisor is responsible for managing staff, Reconciliation of all IR books, handling customer escalations, identifying opportunities and setting targets. This role will directly manage the...

  • Installation Support Agent

    2 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001240 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **Key roles and responsibilities**: -...

  • Installation Support Agent

    2 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001535 - **Listing status**: Online **Position summary**: - **Industry**:Telecommunication Services- **Job category**:Telecommunication and Mobile Systems- - **Location**:Randburg- **Contract**:Permanent- - **Remuneration**:Market Related- **EE position**:Yes **Introduction**: **Job description**: - **Key roles and...

  • Installation Support Supervisor

    1 week ago

    Randburg, Gauteng, South Africa Tracker Connect Full time R900 000 - R1 200 000 per year

    Position SummaryIndustry:Telecommunication ServicesJob category:Telecommunication and Mobile SystemsLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroductionTracker requires the services of an Installation Support Supervisor in the Acquisitions Department situated at their Head Office based in Johannesburg. The Supervisor is...

  • Installation Support Supervisor

    1 week ago

    Randburg, Gauteng, South Africa Tracker Network Full time R250 000 - R500 000 per year

    Listing reference: track_001493Listing status: OnlineApply by: 20 October 2025Position summaryIndustry: IT & InternetJob category: Client ServicesLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: NoIntroductionTracker requires the services of an Installation Support Supervisor in the Acquisitions Department situated at their Head...