Real-time Analyst

Real Time Analyst National Debt Advisors is one of the number 1 debt counselling companies in the country. This is testament to the service we give to clients and the quality of the people we employ. NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to grow. NDA is an employer of choice, and...

**Role Purpose** To lead a team of real time analysts to proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met. This means taking the resource plan and forecasts and monitoring volumes throughout the day, acting if thresholds are transgressed and enabling service recovery plans if required. You...

**Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: **Reimagine your career** If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working in our in our vibrant Claremont office. With game-changers in over 70...

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who We Are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online...

Kick‑start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market‑leading online...

A digital gaming solutions provider in Cape Town is seeking a Real-Time Analyst to support high-quality service delivery within a contact center. The role involves monitoring performance, analyzing metrics, and ensuring optimal service levels. Candidates should have at least 2 years of experience in contact centers, strong communication skills and...

Duties & Responsibilities Monitor and manage contact centre demand across all campaigns on a daily basis. Balance activities and staffing to ensure that service levels are being met. Analyse and review intraday performance. Understand and report on call drivers, working closely with the operational team to understand reasons for customer contact. Highlight...

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who We AreWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming...

Gathers data, analyses and reports on diverse aspects of customer service operations; facilitates interfaces between customer service staff and automated systemsJob title:Real Time AnalystJob Description:Real Time AnalystAs a Real Time Analyst, you will be tasked with managing the delivery of efficiency and effectiveness across all departments / accounts...

OverviewJob OverviewThe Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis, and proactive problem-solving to optimize workforce efficiency and client...