Operations Manager

3 days ago

Johannesburg, South Africa Kumusa Consulting Full time

**Responsible For**: Ensuring that the staff operate the highest level of safety and guests satisfaction at Hartbeespoort Aerial Cableway.
**Hours of Work**: 45 Hours Per Week.
**Liaises With**: General Manager. Bookkeeper Food & Beverage Manager. Ticket Office Supervisor. Ticket Office Cashiers. Curio Shops Manager. Technical Manager. Restaurant Managers. Head Chef Reservations Manager. Waitrons, Chefs, Bartenders & Stewards. Eco Education Guide(s). Clients. Suppliers (From Time To Time).

**Requirements**:

- Matric and Degree/B tech in Mechanical Engineering or any Business management related qualification. Strong Operations and Technical skills.
- Hospitality experience will be added advantage.
- Excellent computer skills (incl. Microsoft)
- Excellent verbal and written skills.
- Planning and follow through on all work-related activities.
- Accurate and precise attention to detail.
- Ability to multitask, prioritize and manage time efficiently.
- Health and safety experience.
- HR/ ER experience up to chairing of disciplinary enquiries.
- Entrepreneurial spirit.
- Certificate of fitness.
**Job Scope and General Purpose**:
To control, manage and maintain operational standards of the departments under your control, and to ensure that all departments adhere to the prescribed Company & Client standards and that the highest levels of guest and staff satisfaction are always achieved.

To ensure the implementation, maintenance, monitoring and training of staff in front and back of house procedures and ensuring that the highest level of internal and external guest satisfaction is achieved and upheld Maintain operating and service standard levels, in keeping with Company & Client expectations by means of monitoring the staffs performance levels.
**Key Performance Areas 1**. Customer Satisfaction

To report and where possible act for any customer or clients complaint or compliments.

**DESCRIPTION OPERATIONS MANAGER**:

- Have sound, hands on experience in the technical field such as, electrical work, fitting and turning, plumbing and overall insight / experience in hospitality property management systems.
- Strive in the achievement of total customer satisfaction by ensuring that every customer is given polite, friendly, and personal service.
- Ensure that all departments are standardised in terms of service to guests.
- Strive for nil customer complaints.
- Turn customer complaints and potential negative customers into positive ones.
- Actively promote and market your business by continually liaising with the Marketing service providers. Implement and monitor all marketing initiatives.
- Liaise on an interpersonal level with all guests (internal and external)
- Oversee the monitoring of the guest levels with prompt and efficient service control.
- Ensure all guests are greeted on arrival and departure.
- Oversee and management of customer queuing on busy days.
- Handle operations phone as and when required.
Ensure that the highest standards of safety, cleanliness, tidiness and hygiene is maintained in all areas including but not limited to public areas, function venues, restaurants, viewpoints, grounds, and parking areas.

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