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Benefits Administrator

2 weeks ago

Parow, South Africa The Foschini Group Full time

**Job ID**:17662**Position Type**:Full-Time**Job Function**:Services & Other**Workplace Type**:Head Office**Division**:TFG HR Shared Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**The opportunity**:
**A position has become available within the Benefits Team for a motivated and efficient individual. The role is responsible for providing retirement fund and risk benefits administrative support with its main purpose to effectively manage and finalise all Member withdrawal claims in RSA as well as document and support the Retirement Fund withdrawal claims process in ROA (Rest of Arica). The function requires a key focus on withdrawal claims processing and a customer centric approach with the aim to provide an effective and efficient resolution.**

**Responsibilities**:

- Providing exiting employees, who are Fund members, with Benefits Options Counselling and information upon request
- Maintaining an audit trail of all interactions with members using the relevant systems and processes
- Collation, vetting and retention of all the supporting documentation on the members record
- Ensure timeous correspondence with the relevant member within SLA.
- Submitting the withdrawal claim to the Fund administrator according to legislation such as the Pension Funds Act and/or relevant legislation
- Timeous and accurate electronic claim submission via the Fund administrator’s administration system.
- The prompt attention and resolution of member queries related to the Retirement Fund, death, disability and funeral in RSA and ROA
- Continuous focus on process improvement and efficiencies as well as identifying risks and provide possible solutions to correct and mitigate possible risks.
- Ensure the relevant process reports are completed and current in line with the relevant departmental SLA.
- Ad hoc duties and projects aligned to departmental KPA’s.

**Requirements**:

- Matric
- 1-2 years Administration experience
- Experience working on or familiar with administration systems e.g. Khulisa
- Good verbal and written communication skills
- Strong interpersonal and customer service skills
- Good working knowledge of MS office (Outlook, Word and Excel (essential).
- Excellent administrative skills and exceptional accuracy and attention to detail.
- Self-disciplined with the ability to work under pressure, independently and as part of a team.
- A thorough, organised and methodical approach to work with the aim of meeting deadlines
- Good problem-solving skills
- Good numerical and analytical ability.
- High adaptability, flexibility, resilience and agility.
- Innovative thinking to identify process efficiencies and successfully implement measures to streamline processes
- English (essential), Afrikaans and/or African languages