Trade Centre Manager

**Core purpose of the role**

The primary goal of the Trade Center Manager is to efficiently oversee the branch's personnel and operations to guarantee the provision of first-rate customer service both internally and externally. The applicant must have the ability to analyse dashboards and analytics and transform them into daily action plans that meet the branch's operational and sales requirements. Make sure there are no health or safety hazards, no stock theft or mínimal damage to the branch's ability to operate. Is to ensure all stock live on auction have their original inspection quality retained, as this will contribute to the achievement of the goals outlined in the overall business plan. Keep up a high standard of customer service at the branch to guarantee that the targeted clientele is attracted and retained.

**Key deliverables and outputs**

**Operational Management**
- Ensure that the branch operations are well organised, runs smoothly as to offer excellent internal and external customer service.
- Facilitate all collection requests received from the Operations team timeously with excellent customer communication and feedback communication to the Operations team noting any delays.
- Ensure all receiving and releasing protocols are adhered to by the relevant workforce.
- Strict stock take procedures to be followed and the necessary reporting conducted.
- Asset and stock management within the Trade Centre environment is to be strictly maintained.

**Sales Management**
- Manage and oversee vehicle storage and delivery.
- Ensure that the starting ratios of vehicles is kept to the highest agreed upon level to generate high recovery ratios.
- Implement the required practice to ensure that all vehicle inspections meet the required standard of excellence and escalate any issues for action.
- Timeously attend to all customer queries.

**People Management**
- Manage the employee workforce of the branch by ensuring optimal delivery of performance, attendance, internal customer service and engagement of the Branch.
- Work with the Human Capital Department in ensuring all “people” related areas are effectively managed and supported.
- Ensure all employees are optimally trained and are performing at above average performance levels.
- Able to manage and adapt management style when required to accommodate a multi-faceted group of employees.

**Query Management**
- Be the liaison of DealersOnline in assisting internal and external customers with any queries related to the Branch.
- Partner with the inter-departmental teams to decrease sales cancellations, assist with theft investigations and additional damages / queries.

**Compliance**
- Ensure that compliance (Health and Safety) measures are always maintained within the branch.
- Ensure that all incidents of theft / missing stock and additional damages are immediately reported and investigated.
- Oversee all activities at the branch and report irregular behavior immediately.
- Ensure that FICA and POPIA Compliance is always adhered to.

**Internal customers**
- Branch employees, Inter-departments

**External stakeholders**
- Suppliers/Service Providers, Customers

**Academic qualifications**

**Essential**:

- Matric Certificate
- Business management / Related Tertiary Education
- Valid RSA Driver’s License
- No criminal Record

**Advantageous**:

- Motor industry experience

**Work experience.**

**Essential**:

- 3 - 5 years in management ideally in a vehicle movement facility.
- Willingness to be actively involved with the team and then workflow procedures when the need arises.
- Proven track record of driving operations. Able to pull diverse teams together to reach Business Strategy and goals.
- Able to understand, as well as implement Business Strategy, into action plans.

**Knowledge**

**Essential**:

- Practices of Management
- Health and Safety Compliance
- Existing Standard Operating Procedures

**Skills**

**Essential**:

- Computer skills (Microsoft Office)
- Excellent written and oral communication skills
- Listening skills to fully grasp tasks in a stressful and chaotic environment.
- Ability to manage multiple tasks and priorities and drive tasks to completion in a fixed time frame through effective time management, planning and organisation skills.
- Ability to interpret numerical information.
- Microsoft Office
- People management to drive partnerships.
- Ability to pull teams together as to reach common goals.
- Ability to translate Business strategy into practice.
- Work under pressure.
- Attention to detail.

**Personal Attributes**

**Essential**:

- Commitment to behaving ethically and in line with organisational values.
- Focus on communicating clearly and convincingly.
- Focus on getting things done.
- Passion for optimising business performance
- Orientation towards growing and nurturing relationships
- Can think practically.
- Remain resilient with stress and pressure.
- Preference for team working.
- Perseverance
- Customer c