Claims Consultant

The Claims Consultant is responsible for coordinating and overseeing, managing and negotiating the settlement of the claim. The consultant is accountable for finalising the claim end-to-end and must have knowledge of Commercial and Personal lines products and be able to process motor as well as non-motor claims

**Responsibilities**:

- Register claims and appoint assessors
- Manage claims in terms of claims SLA
- Make decision regarding merit - indemnify or not
- Negotiate settlement
- Manage the salvage process (motor & non-motor salvage)
- Detection of fraud and management of fraudulent indicators
- Keep the operational system updated
- Provide thorough and timeous feedback to the relevant parties
- Complaint’s resolution

**Skill sets required**:

- Matric
- NQF Level 4 - Full qualification (short-term insurance) as set by regulation
- Regulatory Examination Level 5 successfully completed
- Minimum 5 years’ claims handling experience (both commercial and personal lines)
- DOFA confirmation from FSCA
- Good verbal and written communication skills
- Negotiation skills
- Client service driven
- Results & detailed orientated
- Interpersonal skills
- Team player
- Good time management skills (planning and organising)
- High stress tolerance & resilience
- Analytical ability (reasoning & questioning)

**Job Type**: Permanent

Ability to commute/relocate:

- Tygervalley, Western Cape: Reliably commute or planning to relocate before starting work (required)