Salesforce Solution Analyst
1 week ago
**The Role**:
Purpose of the Position
ï?- To support solution analysis efforts for the CRM, Partners and 3rd Party Platform Team.
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**Skills and Experience**:
Qualifications Essential
ï?- Relevant Degree / Diploma in ICT
ï?- Salesforce Sales Cloud Certification essential
ï?- Salesforce Administrator Certification prefered
ï?- Relevant qualification in Business Analysis
ï?- CPBA/ CBAP Certification from FTI prefered
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Experience
ï?- Min 4 â?? 8 yearsâ?? experience in business/system analysis
**expert role including implementations associated with**:
- Order Management
- Lead and Opportuntiy Management
- Quotes
- Product Catalogue
- Case Management
- Etc.
ï?- Previous experience with Vlocity considered an advantage
ï?- Previous experience / exposure to SAfe Agile methodology
ï?- CX design experience considered an advantage
ï?- Previous modelling experience using Sparx Enterprise Architect considered an advantage
ï?- Previous experience using Asure DevOps considered an advantage
**Key Accountabilities**:
**CRM knowledge areas such as**:
ï?- Customer Management
ï?- Lead Management
ï?- Quote Order Management
ï?- Product Catalogue Management (Vlocity EPC)
ï?- Case/ Interaction Management
ï?- Plan document/ model business requirements user stories
ï?- Facilitate development team backlog refinement and the elaboration of
User Story acceptance criteria, ensuring that industry standards and
best practice principals are considered
ï?- Assist in documenting system interaction processes (Aligned to
Salesforce/Vlocity) inherent system flows), ensuring that industry
standards and best practice principals are considered
ï?- Support development teams during the development and test life cycle
ï?- Communicate and clarify required business context and requirements
with the teams where required
ï?- Assist in ensuring delivery in line with defined requirements where required
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