Store Operations Manager

**Job Number**
- 66985**Job Type**
- Permanent**Job Title**
- Store Operations Manager**Computer Skills**
- Ms office Suite**Industry**
- Retail - Wholesale**City**
- Ekurhuleni (East Rand)**Province**
- Gauteng- MAIN JOB PURPOSE: To manage the respective Floor Operational Area within the Store on a Daily basis, to ensure maximum performance of the Floors Operations. This includes scheduling, cost & risk containment and achieving the strategic Objectives.- REPORTING TO: Store General Manager / Regional General Manager- Stores Performance & Measurement:
- Achievement of agreed Top Line Budget- Achievement of agreed Gross Profit % Budget- Achievement of agreed Income (Rebates/ Ad Spends/ Settlements and other income e.g., Promotional Ad hoc, Selling of Ends, buying of space on leaflets & any other contributions)- Achievement of agreed expenses in line with performance ratio % to Budget- Achievement of agreed bottom line Profit Budget- Achievement of agreed strategic Basket Size and Feet count- Achievement of agreed strategic departmental participations & GP%- Achievement of strategic agreed “Cash and Credit” ratio to sales- Shrinkage in line with Budgeted %- Stock Holding not to exceed 4.5 weeks.- Stock Management & Buying Controls:
- Ensure that the floor areas, have a full range of appropriate products to suit the needs of the consumer both retail and wholesale- Ensure that the store is well merchandised and according to rate of sale and that top 250 lines are in stock at all times & ticketed- Ensure Stock Card System & Supplier Cycle Sheets are well maintained and used with all Suppliers and all products. (Direct and UMS Suppliers)- Ensure all products have a P.I. label and at least one (1) Shelf Talker on every module- Ensure appropriate planned promotions are correctly merchandised and pricing in place, with correct P.I. label and all Promotional Products have a Shelf Talker (Applicable to the range / Floor layout)- Ends planners (Visible in GM’s Office) in accordance with Supplier activity, income collected and generically positioned- Ensure that cleanliness and high hygiene standards are maintained throughout the stores- All returns to be monitored closely e.g. Expired stock, swell allowances and returns to suppliers for overstocks and damages - Top 200 lines Report to be completed weekly in order to track Costs, Selling, SOH and average Rate of Sale by product. Marketing- Grow market share through interaction with customers, community, suppliers and trading partners- Promote aggressively via Leaflets (Suppliers, Price, Product, Range & leaflet competitions), Local Radio advertising & sms’es- Promote Stokvels & Christmas Stamps through-out the year- Ensuring that the floor employees are promoting the specials and in store marketing campaigns, applicable to departments. Daily Budgeting, Sales, Reports, and Targets- Ensure that daily sales budget is monitored very closely and achieved- Hourly floor walks and Actioning of instructions given by the Store GM;- Monitor and manage the execution of set targets daily, weekly and monthly. Follow up daily and increase store standards- Monitor customer buying through observation and interaction with customers on the floor and through the department supervisors and teams- Ensuring that shelves are stocked with stock items and also that shorts are monitored and orders placed timeously to avoid runouts - Focus in ensuring that stock levels are always up to date and not to run out.Loss Control:
- Ensure that losses of all kinds are under control. (Minimize damages, expired stock etc)- Ensure that shrinkage is managed through doing daily hazard counts, floor monitoring of customer behaviour and service, managing staff control and also scheduling- All Empties Controls to be in place and stock counted daily with identifying variances by line with corrective action, as executed by the Store General Manager- Ensure the temperature checks are done as instructed and checked by store management.- All service department stock takes to be completed weekly and any shorts/ overs to be actioned.- All Airtime & Cigarette counts to be completed weekly and any shorts/ overs to be actioned.- All security 2nd checks at front end to be monitored closely and action to be taken against staff members who defaults on incorrect invoicing.- Follow all Opening and Closing security procedures.- Customer Service:
- Attend to customer queries and resolve them as promptly as possible- Ensure pamphlets are distributed on time and effectively- Adequate scheduling of staff on sales floor to ensure that replenishment of stock is without delay- Stock availability and fair price at all times- Interaction with customers and community - drives & involvement- Customer Friendly staff on the sales floor- On-going Customer service training. Safety and Hygiene- Ensure that the store adheres to all safety and health laws. (Occupational Health and Safety Act.)- Ensure that the store is always kept clean