Customer Insights Specialist

1 week ago

Cape Town, South Africa Vodafone Full time

**When it comes to putting people first, we're number 1.**

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

**Role Purpose/Business Unit**:
The successful incumbent will conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products. You will also provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

**Your responsibilities will include**:

- Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
- Feedback and recommend demand strategies based on product pricing and channel dynamics.
- Support branded and unbranded channels with insights and recommendations on product and channel performance.
- Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
- Continuous monitoring of competitor products and services.
- Presentation of analysis and recommendations to various stakeholders.
- Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
- Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing instore elements
- Provide ongoing feedback to COPS for continuous improvements on CXX journey
- Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
- Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives

**Must have technical / professional qualifications**:

- Matric / Grade 12
- 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential)
- 3-5 years relevant experience (essential)
- Valid Driver’s licence (essential)
- Knowledge of products (advantageous)

**Core competencies, knowledge, and experience**:

- Product pricing analysis
- Planning and organising
- Performance analysis and reporting
- Big data analytics
- Ability to work with complex information and data
- Ability to build strong relationships and credibility with multiple stakeholders

**We make an impact by offering**:
Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications**:17 June 2025.**

The base location for this role is **Cape Town, Century City Vodacom Campus**.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

  • Customer Insights Specialist

    13 hours ago

    Cape Town, Western Cape, South Africa Ackermans Full time

    The core focus of this role will be to conduct data analysis on research initiatives and improve research findings by pairing owned customer data where applicable. You will assist the business to improve its customer experience and overcome operational hurdles by providing data analysis and insights that support the Marketing Customer Team to deliver on its...

  • Senior Customer Insights

    13 hours ago

    Cape Town, Western Cape, South Africa Yoco Full time R1 200 000 - R2 400 000 per year

    Who we areYoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payment and business tools. Our connected tools are easy to tailor to diverse business needs — helping small businesses thrive through simple, powerful technology.Since 2015, we've helped over 400,000 entrepreneurs process more than US$3 billion...

  • Customer/Learner Insights Analyst

    6 days ago

    Cape Town, South Africa RS Consult Full time

    CX & Insights Specialist - Digital Learning CX & Insights Specialist - Digital Learning Your MissionAs a CX & Insights Specialist, your mission is to own, optimise, and scale the end-to-end customer (learner) experience across FourthRev's Career Accelerator programmes, using data, insight, and strategic thinking. Location: UK, Europe, South AfricaStart Date:...

  • Customer / Learner Insights Analyst - Digital Learning

    6 days ago

    Cape Town, South Africa Rs Consult Full time

    CX & Insights Specialist - Digital Learning Your Mission As a CX & Insights Specialist, your mission is to own, optimise, and scale the end-to-end customer (learner) experience across FourthRev's Career Accelerator programmes, using data, insight, and strategic thinking. Location: UK, Europe, South Africa Start Date: August Reports to: Manager of Student...

  • Customer Insight Analyst

    1 week ago

    Cape Town, South Africa The Talent Experts Full time

    _Any business that wants to grow needs to be on top of their marketing data, to have proper expert insight and solutions to take them to the next level. So we need YOU!_ **Is this you?** You are a real guru when it comes to analysing data but it’s that step further where you provide solutions to convert that data to success that we’re looking for! You...

  • Customer Insights Analyst

    6 days ago

    Cape Town, South Africa Lulalend Full time

    What We Do We’re Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we’re on it! Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love. Speaking of love, we’re looking for Lulas who...

  • Pricing And Insights Specialist

    3 weeks ago

    Cape Town, South Africa Engen Full time

    Job Title: Commercial Pricing and Insights SpecialistLocation: Cape Town Purpose To support the development and execution of pricing strategies through research, analysis of market trends, competitor pricing & internal data and provide support to commercial and operational management in decision-making based on focused recommendations on pricing and market...

  • Learner Insights

    6 days ago

    Cape Town, South Africa Rs Consult Full time

    A dynamic consultancy firm is seeking a CX & Insights Specialist in Cape Town to enhance the learner experience within their digital learning programmes. This position requires using data to drive strategic improvements, ensuring learner satisfaction and success through effective process design and collaboration. The ideal candidate is analytical and...

  • Customer Success

    4 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    About the job Customer Success - Retention Specialist Customer Success - Retention Specialist Location: Cape TownSalary: R25,000 R33,000 per month About the Role We are seeking a highly driven and experienced Customer Success - Retention Specialist to join our growing team in Cape Town. In this role, you will be responsible for retaining and re-engaging...

  • Customer Success Specialist

    1 week ago

    Cape Town, South Africa CV Library Full time

    **Job Title**: Customer Success Specialist **Hours**: Monday-Friday 14:00-22:30//15:00-23:30 **Location**: Cape Town, Tyger Valley **Working Pattern**: Hybrid At Resume Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in...